Hi, the Intel(R) Dual Band Wireless AC 7265 is not a problem. the wifi is working ok. since reporting the bug, i can get my bluetooth headphones ok. but only after remove/forget and then rebooting. if i use a live 18.04 all works ok.
hopfully, i have attached the logs. regards chris On Tue, 2020-05-19 at 07:37 +0000, You-Sheng Yang wrote: > Hi, I happen to have the same Intel(R) Dual Band Wireless AC 7265 > [8086:095a] subsystem [8086:5010] hardware as you do, and Bluetooth > is > loading the same blob intel/ibt-hw-37.8.10-fw-1.10.3.11.e.bseq from > linux-firmware version 1.187, kernel 5.4.0-31-generic. However, I can > pair bluetooth headset and play youtube video just fine. > > So, please provide some more debug logs by following steps listed > below: > > 0. Disconnect and remove/forget your current paired headset device. > > 1. Completely shutdown, unplug power cable or so for 1 minute. This > will trigger firmware reloading for bluetooth at the next boot. > > 2. Boot to 5.4.0-31-generic > > 3. Run `sudo btmon -w btsnoop.$(uname -r)` in a separate terminal > window to preserve bluetooth traffic dumps. > > 4. Pair and connect your bluetooth headset, > > 5. Run `alsa-info --no-upload --output alsa-info.$(uname -r)`, > > 6. Play video from Youtube. When the symptom appears, continue to > next > step. > > 7. Interrupt btmon dumping process with CTRL+C, > > 8. Run `journalctl -b 0 | tee journal.$(uname -r)`, > > 9. attach all the log files btsnoop.*, alsa-info.*, journal.* as > attachments here. > ** Attachment added: "alsa-info.5.4.0-31-generic" https://bugs.launchpad.net/bugs/1879075/+attachment/5374123/+files/alsa-info.5.4.0-31-generic ** Attachment added: "btsnoop.5.4.0-31-generic" https://bugs.launchpad.net/bugs/1879075/+attachment/5374124/+files/btsnoop.5.4.0-31-generic ** Attachment added: "journal.5.4.0-31-generic" https://bugs.launchpad.net/bugs/1879075/+attachment/5374125/+files/journal.5.4.0-31-generic -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1879075 Title: Intel(R) Dual Band Wireless AC 7265 [8086:095a] subsystem [8086:5010] Bluetooth sound card not detected. Status in linux package in Ubuntu: Incomplete Bug description: not connecting to my Bluetooth headphones. same problem on my desktop computor. all worked ok with 18.04 .sometimes it will connect but after a few seconds it will disconnect, if i remove the device, and then add it, i can get it to connect, but YouTube video stalls with no sound, if i disconnect the headphones, the video plays. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34 Uname: Linux 5.4.0-31-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: chris 1501 F.... pulseaudio /dev/snd/controlC0: chris 1501 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat May 16 17:06:19 2020 InstallationDate: Installed on 2020-05-04 (12 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) PackageArchitecture: all ProcEnviron: LANGUAGE=en_GB:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_GB.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver Symptom: audio Title: Bluetooth sound card not detected UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/26/2019 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.06 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Grumpy_PK dmi.board.vendor: PK dmi.board.version: V1.06 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.06 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06: dmi.product.family: Aspire 5 dmi.product.name: Aspire A515-43 dmi.product.sku: 0000000000000000 dmi.product.version: V1.06 dmi.sys.vendor: Acer --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: chris 1562 F.... pulseaudio /dev/snd/controlC0: chris 1562 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-05-04 (14 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bus 001 Device 002: ID 0408:a061 Quanta Computer, Inc. HD User Facing Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire A515-43 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic root=UUID=a4d20caa-4fba-4929-bc3e-dcebcdaf4465 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34 RelatedPackageVersions: linux-restricted-modules-5.4.0-31-generic N/A linux-backports-modules-5.4.0-31-generic N/A linux-firmware 1.187 Tags: focal Uname: Linux 5.4.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/26/2019 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.06 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Grumpy_PK dmi.board.vendor: PK dmi.board.version: V1.06 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.06 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.06:bd09/26/2019:svnAcer:pnAspireA515-43:pvrV1.06:rvnPK:rnGrumpy_PK:rvrV1.06:cvnAcer:ct10:cvrV1.06: dmi.product.family: Aspire 5 dmi.product.name: Aspire A515-43 dmi.product.sku: 0000000000000000 dmi.product.version: V1.06 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1879075/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
