This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 1865571
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1865571
Title:
Sound card not detected on HP Spectre x360 13-aw0xxx
Status in linux package in Ubuntu:
Incomplete
Bug description:
On a fresh Ubuntu 19.10 install with the Linux kernel updated to 5.3.0
(via proposed-packages), no sound card detected (CPU: Intel i7-1065G).
Relevant dmesg output:
```
[ 4.544994] sof-audio-pci 0000:00:1f.3: Direct firmware load for
intel/sof/sof-icl.ri failed with error -2
[ 4.544997] sof-audio-pci 0000:00:1f.3: error: request firmware
intel/sof/sof-icl.ri failed err: -2
[ 4.544999] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware
-2
[ 4.545000] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err:
-2
```
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.3.0-42.34-generic 5.3.18
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: GNOME
Date: Mon Mar 2 20:47:33 2020
InstallationDate: Installed on 2020-02-28 (3 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/25/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.11
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 86FA
dmi.board.vendor: HP
dmi.board.version: 87.44
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAMI:bvrF.11:bd12/25/2019:svnHP:pnHPSpectrex360Convertible13-aw0xxx:pvr:rvnHP:rn86FA:rvr87.44:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 13-aw0xxx
dmi.product.sku: 8NF08EA#ABU
dmi.sys.vendor: HP
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1865571/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
