** Changed in: linux (Ubuntu)
Status: Confirmed => Fix Released
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https://bugs.launchpad.net/bugs/1860621
Title:
Acer Predator Helios 300 Touchpad not recognized after kernel upgrade.
Status in linux package in Ubuntu:
Fix Released
Bug description:
My touchpad Stopped Working After i upgraded to 20.04 2 days ago. I'm
using an external mouse which works.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-9-generic 5.4.0-9.12
ProcVersionSignature: Ubuntu 5.4.0-9.12-generic 5.4.3
Uname: Linux 5.4.0-9-generic x86_64
ApportVersion: 2.20.11-0ubuntu15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: hamza 5957 F.... pulseaudio
/dev/snd/controlC1: hamza 5957 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Jan 23 07:29:23 2020
InstallationDate: Installed on 2019-11-24 (59 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0408:a060 Quanta Computer, Inc. HD Webcam
Bus 001 Device 002: ID 04ca:3016 Lite-On Technology Corp.
Bus 001 Device 004: ID 12cf:0390 DEXIN Predator Gaming Mouse PMW 730
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Predator G3-571
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-9-generic
root=UUID=e4f2e8e9-32cf-43bb-b96b-226e6b0c8767 ro recovery nomodeset
RelatedPackageVersions:
linux-restricted-modules-5.4.0-9-generic N/A
linux-backports-modules-5.4.0-9-generic N/A
linux-firmware 1.184
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/27/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.14
dmi.board.asset.tag: Type2 - Board Serial Number
dmi.board.name: Sienta_KLS
dmi.board.vendor: KBL
dmi.board.version: V1.14
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.14
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.14:bd12/27/2017:svnAcer:pnPredatorG3-571:pvrV1.14:rvnKBL:rnSienta_KLS:rvrV1.14:cvnAcer:ct10:cvrV1.14:
dmi.product.family: Predator Helios 300
dmi.product.name: Predator G3-571
dmi.product.sku: 0000000000000000
dmi.product.version: V1.14
dmi.sys.vendor: Acer
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