> Is there any comment on why this issue only happened on the config from customer, but not on our configs.
I would recommend to compare CPU stepping, perhaps a regression only present in later CPU stepping after pre-production samples. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1857883 Title: i915 DMS firmware kbl_dmc_ver1_{01,04}.bin hang system during suspend Status in HWE Next: New Status in OEM Priority Project: Triaged Status in linux-firmware package in Ubuntu: Incomplete Bug description: steps I done: - install stock Bionic - full update and reboot - suspend system => Failed with dark screen - install linux-oem-osp1 and reboot - suspend system => Failed with dark screen tests I tried: - pm_test failed in processors with dark screen ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-oem-osp1 5.0.0.1030.34 ProcVersionSignature: Ubuntu 5.0.0-1030.34-oem-osp1 5.0.21 Uname: Linux 5.0.0-1030-oem-osp1 x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Mon Dec 30 16:59:36 2019 InstallationDate: Installed on 2019-12-30 (0 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) SourcePackage: linux-meta-oem-osp1 UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: u 1401 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-12-30 (0 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) MachineType: Dell Inc. Latitude 5590 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-1030-oem-osp1 root=UUID=d065cd98-cc0b-4711-bcab-74f3e677de3a ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-1030.34-oem-osp1 5.0.21 RelatedPackageVersions: linux-restricted-modules-5.0.0-1030-oem-osp1 N/A linux-backports-modules-5.0.0-1030-oem-osp1 N/A linux-firmware 1.173.14 Tags: bionic Uname: Linux 5.0.0-1030-oem-osp1 x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/19/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.11.1 dmi.board.name: 0083K0 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.11.1:bd09/19/2019:svnDellInc.:pnLatitude5590:pvr:rvnDellInc.:rn0083K0:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Latitude dmi.product.name: Latitude 5590 dmi.product.sku: 0817 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/hwe-next/+bug/1857883/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
