This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1856872 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1856872 Title: Realtek btusb dongle vanishes after resume from suspend Status in linux package in Ubuntu: Incomplete Bug description: New laptop that is running Ubuntu Mate 19.10, most everything works out of the box even bluetooth but bluetooth does not resume after suspend. In fact I am unable to restart it and get it to work after a suspend. Wireless resumes and continues to work, just bluetooth fails. After suspend the controller and adapter are not found, restarting bluetooth.service nor restarting network manger solve the issue. After a resume the adapter is not found at all, I have tried to remove the module before a suspend and add it back to no avail, the only way to get it working is to reboot which is a pain. Please let me know what additional data you may need, posting information below: Chipset is Realtek RTL8822CE, combined wireless and Bluetooth module Running Bluez 5.50 package... Working on intial Boot: lsusb -tv /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M ID 1d6b:0003 Linux Foundation 3.0 root hub /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M ID 1d6b:0002 Linux Foundation 2.0 root hub |__ Port 3: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. |__ Port 3: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. |__ Port 10: Dev 3, If 0, Class=Wireless, Driver=btusb, 12M ID 0bda:b00c Realtek Semiconductor Corp. |__ Port 10: Dev 3, If 1, Class=Wireless, Driver=btusb, 12M ID 0bda:b00c Realtek Semiconductor Corp. rfkill list 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no 1: hci0: Bluetooth Soft blocked: no Hard blocked: no usb-devices T: Bus=01 Lev=01 Prnt=01 Port=09 Cnt=01 Dev#= 3 Spd=12 MxCh= 0 D: Ver= 1.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=0bda ProdID=b00c Rev=00.00 S: Manufacturer=Realtek S: Product=Bluetooth Radio S: SerialNumber=00e04c000001 C: #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=500mA I: If#=0x0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb I: If#=0x1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5365 Quanta Computer, Inc. HP TrueVision HD Camera Bus 001 Device 003: ID 0bda:b00c Realtek Semiconductor Corp. Bluetooth Radio Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub dmesg | grep Blue [ 1.192743] usb 1-10: Product: Bluetooth Radio [ 11.706607] Bluetooth: Core ver 2.22 [ 11.706620] Bluetooth: HCI device and connection manager initialized [ 11.706624] Bluetooth: HCI socket layer initialized [ 11.706626] Bluetooth: L2CAP socket layer initialized [ 11.706628] Bluetooth: SCO socket layer initialized [ 11.720229] Bluetooth: hci0: RTL: rtl: examining hci_ver=0a hci_rev=000c lmp_ver=0a lmp_subver=8822 [ 11.721252] Bluetooth: hci0: RTL: rom_version status=0 version=3 [ 11.721254] Bluetooth: hci0: RTL: rtl: loading rtl_bt/rtl8822cu_fw.bin [ 11.722558] Bluetooth: hci0: RTL: rtl: loading rtl_bt/rtl8822cu_config.bin [ 11.722879] Bluetooth: hci0: RTL: cfg_sz 6, total sz 24866 [ 15.466810] Bluetooth: BNEP (Ethernet Emulation) ver 1.3 [ 15.466812] Bluetooth: BNEP filters: protocol multicast [ 15.466816] Bluetooth: BNEP socket layer initialized [ 18.070246] Bluetooth: RFCOMM TTY layer initialized [ 18.070250] Bluetooth: RFCOMM socket layer initialized [ 18.070253] Bluetooth: RFCOMM ver 1.11 After resume: lsusb -tv /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M ID 1d6b:0003 Linux Foundation 3.0 root hub /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M ID 1d6b:0002 Linux Foundation 2.0 root hub |__ Port 3: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. |__ Port 3: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M ID 0408:5365 Quanta Computer, Inc. rfkill list 1: phy0: Wireless LAN Soft blocked: no Hard blocked: no usb-devices T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=12 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=1d6b ProdID=0002 Rev=05.03 S: Manufacturer=Linux 5.3.0-24-generic xhci-hcd S: Product=xHCI Host Controller S: SerialNumber=0000:00:14.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#=0x0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub T: Bus=01 Lev=01 Prnt=01 Port=02 Cnt=01 Dev#= 2 Spd=480 MxCh= 0 D: Ver= 2.01 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1 P: Vendor=0408 ProdID=5365 Rev=00.02 S: Manufacturer=SunplusIT Inc S: Product=HP TrueVision HD Camera C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA I: If#=0x0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo I: If#=0x1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=10000 MxCh= 6 D: Ver= 3.10 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1 P: Vendor=1d6b ProdID=0003 Rev=05.03 S: Manufacturer=Linux 5.3.0-24-generic xhci-hcd S: Product=xHCI Host Controller S: SerialNumber=0000:00:14.0 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA I: If#=0x0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5365 Quanta Computer, Inc. HP TrueVision HD Camera Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1856872/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp