Can you please attach dmesg? Thanks. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1854329
Title: Synaptics Touchpad "loosing sync" on HP laptop Status in linux package in Ubuntu: Confirmed Bug description: I have a problem with the touchpad on HP 15-db1041nm (AMD Ryzen 5 3500U). The touchpad freezes for a few seconds then resumes working. There are also freezes when typing where letters repeat, so instead of the letter r i get rrrrrrrrrrrrrrrrrrrrrrrrr. This may be a different and unrelated bug which I will open, but I'm mentioning as the built-in keyboard could be attached to the same bus? This is similar to bug #1803171, but on HP. I was instructed to report a new bug. Attached is dmesg | grep psmouse showing the sync problems that appear. Description: Ubuntu 19.10 Release: 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-28 (30 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Package: linux (not installed) Tags: eoan Uname: Linux 5.4.0-050400-generic x86_64 UnreportableReason: The running kernel is not an Ubuntu kernel UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo video _MarkForUpload: True --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: milan 951 F.... pulseaudio /dev/snd/controlC0: milan 951 F.... pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-28 (30 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) IwConfig: lo no wireless extensions. eno1 no wireless extensions. MachineType: HP HP Laptop 15-db1xxx Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic root=UUID=c6d5dded-989d-4d10-a52c-4e53aaaba9d2 ro mitigations=off quiet splash mitigations=off vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7 RelatedPackageVersions: linux-restricted-modules-5.3.0-23-generic N/A linux-backports-modules-5.3.0-23-generic N/A linux-firmware 1.183.2 RfKill: Tags: eoan Uname: Linux 5.3.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo video _MarkForUpload: True dmi.bios.date: 06/27/2019 dmi.bios.vendor: Insyde dmi.bios.version: F.12 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 85EA dmi.board.vendor: HP dmi.board.version: 51.16 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.12:bd06/27/2019:svnHP:pnHPLaptop15-db1xxx:pvrType1ProductConfigId:rvnHP:rn85EA:rvr51.16:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Notebook dmi.product.name: HP Laptop 15-db1xxx dmi.product.sku: 6VK24EA#BED dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1854329/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
