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** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1854329
Title:
Synaptics Touchpad "loosing sync" on HP laptop
Status in linux package in Ubuntu:
Confirmed
Bug description:
I have a problem with the touchpad on HP 15-db1041nm (AMD Ryzen 5
3500U). The touchpad freezes for a few seconds then resumes working.
There are also freezes when typing where letters repeat, so instead of the
letter r i get rrrrrrrrrrrrrrrrrrrrrrrrr.
This may be a different and unrelated bug which I will open, but I'm
mentioning as the built-in keyboard could be attached to the same bus?
This is similar to bug #1803171, but on HP. I was instructed to report
a new bug.
Attached is dmesg | grep psmouse showing the sync problems that
appear.
Description: Ubuntu 19.10
Release: 19.10
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-28 (30 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Package: linux (not installed)
Tags: eoan
Uname: Linux 5.4.0-050400-generic x86_64
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo video
_MarkForUpload: True
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: milan 951 F.... pulseaudio
/dev/snd/controlC0: milan 951 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-10-28 (30 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
MachineType: HP HP Laptop 15-db1xxx
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-23-generic
root=UUID=c6d5dded-989d-4d10-a52c-4e53aaaba9d2 ro mitigations=off quiet splash
mitigations=off vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7
RelatedPackageVersions:
linux-restricted-modules-5.3.0-23-generic N/A
linux-backports-modules-5.3.0-23-generic N/A
linux-firmware 1.183.2
RfKill:
Tags: eoan
Uname: Linux 5.3.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 06/27/2019
dmi.bios.vendor: Insyde
dmi.bios.version: F.12
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 85EA
dmi.board.vendor: HP
dmi.board.version: 51.16
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.12:bd06/27/2019:svnHP:pnHPLaptop15-db1xxx:pvrType1ProductConfigId:rvnHP:rn85EA:rvr51.16:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Notebook
dmi.product.name: HP Laptop 15-db1xxx
dmi.product.sku: 6VK24EA#BED
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
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