This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1847176 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1847176 Title: [HP ENVY Laptop 13-ad1xx, Realtek ALC295, Speaker, Internal] Pulseaudio fails to detect card Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: No Sound on laptop speaker after upgrading ubuntu 19.04 a few days ago. Soundcard is found in alsamixer but only "dummy" is available in gnome settings. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: pulseaudio 1:12.2-2ubuntu3 ProcVersionSignature: Ubuntu 5.0.0-31.33-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p', '/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: ubuntu:GNOME Date: Mon Oct 7 20:18:10 2019 EcryptfsInUse: Yes InstallationDate: Installed on 2017-11-25 (681 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_Card: HDA-Intel - HDA Intel PCH Symptom_Jack: Speaker, Internal Title: [HP ENVY Laptop 13-ad1xx, Realtek ALC295, Speaker, Internal] Pulseaudio fails to detect card UpgradeStatus: Upgraded to disco on 2018-05-26 (499 days ago) dmi.bios.date: 08/07/2017 dmi.bios.vendor: Insyde dmi.bios.version: F.13 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 83A9 dmi.board.vendor: HP dmi.board.version: KBC Version 39.32 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.13:bd08/07/2017:svnHP:pnHPENVYLaptop13-ad1xx:pvrType1ProductConfigId:rvnHP:rn83A9:rvrKBCVersion39.32:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV HP Envy dmi.product.name: HP ENVY Laptop 13-ad1xx dmi.product.sku: 1KT13UA#ABA dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1847176/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp