apport information
** Tags added: apport-collected tina
** Description changed:
First excuse me, this is my very first bug report, if anything is
missing, notify me on email.
----------
I find it rather hard to believe, but since I installed kernel:
> 4.15.0-**58**
several days ago, my sound on Linux Mint 19.2 Cinnamon stopped working,
and no matter what I tried like:
sudo apt reinstall alsa-base pulseaudio
sudo alsa force-reload
+
reboot(-s)
+
alsamixer
nothing brought me sound back, so I just installed an older kernel,
namely the littlest bit older one:
> 4.15.0-**55**
now everything works like a charm.
-------
How can I debug this and figure out if the problem is a bug in the
kernel itself or in some other audio-related package? I don't know what
exact information you could require for this.
-------
I have just reproduced the problem by upgrading back to 4.15.0-**58**
from 4.15.0-**55**. Sound not working again. Plus, by switching to an
older kernel proves sound is functional.
-------
Hardware:
laptop Dell HG6D142: [direct link to product page][1]
----------
$ lsb_release -rd
Description: Linux Mint 19.2 Tina
Release: 19.2
-----------
expectation: sound working
-------
happened: sound does not work at all, neither with Intel GPU, nor Nvidia
GPU online, tried all I could mentioned above
--------
I attach a simple diff between 55 and 58 loaded.
-------
Thank you!
- [1]: https://www.dell.com/support/home/us/en/04/product-
- support/servicetag/0-dVRqMHhSVXVMa3ZPOVFNUUEzSk1mQT090/overview
+ [1]:
https://www.dell.com/support/home/us/en/04/product-support/servicetag/0-dVRqMHhSVXVMa3ZPOVFNUUEzSk1mQT090/overview
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: vlastimil 2458 F.... pulseaudio
+ /dev/snd/controlC1: vlastimil 2458 F.... pulseaudio
+ CurrentDesktop: X-Cinnamon
+ DistroRelease: Linux Mint 19.2
+ InstallationDate: Installed on 2018-06-16 (430 days ago)
+ InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180531
+ MachineType: Dell Inc. Inspiron 7577
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-58-generic
root=UUID=f1fc7345-be7a-4c6b-9559-fc6e2d445bfa ro ipv6.disable=1 quiet splash
fsck.mode=force fsck.repair=yes vt.handoff=1
+ ProcVersionSignature: Ubuntu 4.15.0-58.64-generic 4.15.18
+ RelatedPackageVersions:
+ linux-restricted-modules-4.15.0-58-generic N/A
+ linux-backports-modules-4.15.0-58-generic N/A
+ linux-firmware 1.173.9
+ Tags: tina
+ Uname: Linux 4.15.0-58-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 04/19/2019
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.8.0
+ dmi.board.name: 0J8HMF
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias:
dmi:bvnDellInc.:bvr1.8.0:bd04/19/2019:svnDellInc.:pnInspiron7577:pvr:rvnDellInc.:rn0J8HMF:rvrA00:cvnDellInc.:ct10:cvr:
+ dmi.product.family: Inspiron
+ dmi.product.name: Inspiron 7577
+ dmi.sys.vendor: Dell Inc.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1840796/+attachment/5283512/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1840796
Title:
sound not working in 4.15.0-58, but does in 4.15.0-55
Status in linux package in Ubuntu:
Confirmed
Bug description:
First excuse me, this is my very first bug report, if anything is
missing, notify me on email.
----------
I find it rather hard to believe, but since I installed kernel:
> 4.15.0-**58**
several days ago, my sound on Linux Mint 19.2 Cinnamon stopped
working, and no matter what I tried like:
sudo apt reinstall alsa-base pulseaudio
sudo alsa force-reload
+
reboot(-s)
+
alsamixer
nothing brought me sound back, so I just installed an older kernel,
namely the littlest bit older one:
> 4.15.0-**55**
now everything works like a charm.
-------
How can I debug this and figure out if the problem is a bug in the
kernel itself or in some other audio-related package? I don't know
what exact information you could require for this.
-------
I have just reproduced the problem by upgrading back to 4.15.0-**58**
from 4.15.0-**55**. Sound not working again. Plus, by switching to an
older kernel proves sound is functional.
-------
Hardware:
laptop Dell HG6D142: [direct link to product page][1]
----------
$ lsb_release -rd
Description: Linux Mint 19.2 Tina
Release: 19.2
-----------
expectation: sound working
-------
happened: sound does not work at all, neither with Intel GPU, nor
Nvidia GPU online, tried all I could mentioned above
--------
I attach a simple diff between 55 and 58 loaded.
-------
Thank you!
[1]:
https://www.dell.com/support/home/us/en/04/product-support/servicetag/0-dVRqMHhSVXVMa3ZPOVFNUUEzSk1mQT090/overview
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: vlastimil 2458 F.... pulseaudio
/dev/snd/controlC1: vlastimil 2458 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.2
InstallationDate: Installed on 2018-06-16 (430 days ago)
InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180531
MachineType: Dell Inc. Inspiron 7577
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-58-generic
root=UUID=f1fc7345-be7a-4c6b-9559-fc6e2d445bfa ro ipv6.disable=1 quiet splash
fsck.mode=force fsck.repair=yes vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-58.64-generic 4.15.18
RelatedPackageVersions:
linux-restricted-modules-4.15.0-58-generic N/A
linux-backports-modules-4.15.0-58-generic N/A
linux-firmware 1.173.9
Tags: tina
Uname: Linux 4.15.0-58-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/19/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.0
dmi.board.name: 0J8HMF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.8.0:bd04/19/2019:svnDellInc.:pnInspiron7577:pvr:rvnDellInc.:rn0J8HMF:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7577
dmi.sys.vendor: Dell Inc.
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