** Also affects: linux (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1833916
Title:
USB-C to HDMI converter is not working with thunderbolt port
Status in Ubuntu:
New
Status in linux package in Ubuntu:
New
Bug description:
[Summary]
There are 2 USB-C port on my XPS 13 9380, one is Display port on the right
side, the other is thunderbolt on the left side. When I using a USB-C to HDMI
converter to connect an external monitor, it does not work with the thunderbolt
port, but display port is always working.
I tried 4 different branding converters and get all the same result: DP port
works, Thunderbolt port does NOT.
Detail syslog and dmesg can be found here
https://paste.ubuntu.com/p/V4DspmXTZc/
[Additional information]
jerry@jerry-XPS-13-9380:~$ lsb_release -a
No LSB modules are available.
Distributor ID:Ubuntu
Description:Ubuntu 19.04
Release:19.04
Codename:disco
kernel-version: 5.0.0-17-generic
bios-version: 1.3.2
CPU: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8x)
system-product-name: XPS 13 9380
system-manufacturer: Dell Inc.
GPU: 00:02.0 VGA compatible controller: Intel Corporation Device 3ea0
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