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** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1815467

Title:
  my laptop does not recognize the blueooth mouse

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Hi to all.
  I have a convertible laptop from Acer. Spin 5 SP513-52N
  I Have a Wirele Mouse. Xiaomi MI Mouse. It Works both with wireless dongle 
and with bluetooth. 
  With dongle all is ok.
  With bluetooth:
  a) On Windows it works good;
  b) ON Android it works good;
  c) On linux, various distro (ubuntu, debian, Openasuse, Mint, Majaro, Cromium 
OS), my PC Doesn't see my mouse. 

  It's strange.

  SOme info:

  lsusb

  [code] cicciocant@Spin-SP513-51:~$ lsusb
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card 
Reader Controller
  Bus 001 Device 004: ID 0bda:57f3 Realtek Semiconductor Corp. 
  Bus 001 Device 003: ID 04f3:22bd Elan Microelectronics Corp. 
  Bus 001 Device 002: ID 0489:e0a3 Foxconn / Hon Hai
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  
  lsusb -v -d 0489:e0a3

  Bus 001 Device 002: ID 0489:e0a3 Foxconn / Hon Hai 
  Couldn't open device, some information will be missing
  Device Descriptor:
    bLength                18
    bDescriptorType         1
    bcdUSB               2.01
    bDeviceClass          224 Wireless
    bDeviceSubClass         1 Radio Frequency
    bDeviceProtocol         1 Bluetooth
    bMaxPacketSize0        64
    idVendor           0x0489 Foxconn / Hon Hai
    idProduct          0xe0a3 
    bcdDevice            0.01
    iManufacturer           0 
    iProduct                0 
    iSerial                 0 
    bNumConfigurations      1
    Configuration Descriptor:
      bLength                 9
      bDescriptorType         2
      wTotalLength          177
      bNumInterfaces          2
      bConfigurationValue     1
      iConfiguration          0 
      bmAttributes         0xe0
        Self Powered
        Remote Wakeup
      MaxPower              100mA
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        0
        bAlternateSetting       0
        bNumEndpoints           3
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x81  EP 1 IN
          bmAttributes            3
            Transfer Type            Interrupt
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0010  1x 16 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x82  EP 2 IN
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0040  1x 64 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x02  EP 2 OUT
          bmAttributes            2
            Transfer Type            Bulk
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0040  1x 64 bytes
          bInterval               1
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       0
        bNumEndpoints           2
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0000  1x 0 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0000  1x 0 bytes
          bInterval               1
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       1
        bNumEndpoints           2
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0009  1x 9 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0009  1x 9 bytes
          bInterval               1
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       2
        bNumEndpoints           2
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0011  1x 17 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0011  1x 17 bytes
          bInterval               1
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       3
        bNumEndpoints           2
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0019  1x 25 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0019  1x 25 bytes
          bInterval               1
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       4
        bNumEndpoints           2
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0021  1x 33 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0021  1x 33 bytes
          bInterval               1
      Interface Descriptor:
        bLength                 9
        bDescriptorType         4
        bInterfaceNumber        1
        bAlternateSetting       5
        bNumEndpoints           2
        bInterfaceClass       224 Wireless
        bInterfaceSubClass      1 Radio Frequency
        bInterfaceProtocol      1 Bluetooth
        iInterface              0 
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x83  EP 3 IN
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0031  1x 49 bytes
          bInterval               1
        Endpoint Descriptor:
          bLength                 7
          bDescriptorType         5
          bEndpointAddress     0x03  EP 3 OUT
          bmAttributes            1
            Transfer Type            Isochronous
            Synch Type               None
            Usage Type               Data
          wMaxPacketSize     0x0031  1x 49 bytes
          bInterval               1

  dmesg | grep Bluetooth

  [[code]    3.418376] Bluetooth: Core ver 2.22
  [    3.418397] Bluetooth: HCI device and connection manager initialized
  [    3.418401] Bluetooth: HCI socket layer initialized
  [    3.418403] Bluetooth: L2CAP socket layer initialized
  [    3.418410] Bluetooth: SCO socket layer initialized
  [    5.305204] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
  [    5.305207] Bluetooth: BNEP filters: protocol multicast
  [    5.305212] Bluetooth: BNEP socket layer initialized
  [   10.702546] Bluetooth: RFCOMM TTY layer initialized
  [   10.702553] Bluetooth: RFCOMM socket layer initialized
  [   10.702558] Bluetooth: RFCOMM ver 1.11
  [  801.557920] Bluetooth: hci0: last event is not cmd complete (0x0f)
  [  820.662872] Bluetooth: hci0: last event is not cmd complete (0x0f)[/code]


  lsusb -v | grep -E '\<(Bus|iProduct|bDeviceClass|bDeviceProtocol)'
  2>/dev/null

  [code]Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Couldn't open device, some information will be missing
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Couldn't open device, some information will be missing
    bDeviceClass            9 Hub
    bDeviceProtocol         3 
  Couldn't open device, some information will be missing
    iProduct                2 
  Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card 
Reader Controller
    bDeviceClass          255 Vendor Specific Class
  Couldn't open device, some information will be missing
    bDeviceProtocol       255 Vendor Specific Protocol
    iProduct                2 
        (Bus Powered)
  Bus 001 Device 004: ID 0bda:57f3 Realtek Semiconductor Corp. 
    bDeviceClass          239 Miscellaneous Device
    bDeviceProtocol         1 Interface Association
    iProduct                1 
        (Bus Powered)
  Bus 001 Device 003: ID 04f3:22bd Elan Microelectronics Corp. 
    bDeviceClass            0 (Defined at Interface level)
    bDeviceProtocol         0 
    iProduct               14 
  Bus 001 Device 002: ID 0489:e0a3 Foxconn / Hon Hai 
    bDeviceClass          224 Wireless
    bDeviceProtocol         1 Bluetooth
    iProduct                0 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    bDeviceClass            9 Hub
    bDeviceProtocol         1 Single TT
    iProduct                2 [/code]

  hciconfig -a

  [code]hci0:   Type: Primary  Bus: USB
        BD Address: 94:53:30:B8:27:EC  ACL MTU: 1024:8  SCO MTU: 50:8
        UP RUNNING 
        RX bytes:1644 acl:0 sco:0 events:84 errors:0
        TX bytes:4927 acl:0 sco:0 commands:69 errors:0
        Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87
        Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3 
        Link policy: RSWITCH HOLD SNIFF 
        Link mode: SLAVE ACCEPT 
        Name: 'Spin-SP513-51'
        Class: 0x1c0000
        Service Classes: Rendering, Capturing, Object Transfer
        Device Class: Miscellaneous, 
        HCI Version: 4.1 (0x7)  Revision: 0x0
        LMP Version: 4.1 (0x7)  Subversion: 0x25a
        Manufacturer: Qualcomm (29)[/code]

  hcitool dev

  Devices:
        hci0    94:53:30:B8:27:EC

  Now I'm in Ubuntu 18.10.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: linux-image-4.18.0-10-generic 4.18.0-10.11
  ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
  Uname: Linux 4.18.0-10-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1954 F.... pulseaudio
  CasperVersion: 1.399
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Feb 11 14:38:10 2019
  LiveMediaBuild: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
  MachineType: Acer Spin SP513-51
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=C.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz 
file=/cdrom/preseed/username.seed boot=casper quiet splash ---
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-10-generic N/A
   linux-backports-modules-4.18.0-10-generic  N/A
   linux-firmware                             1.175
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/15/2017
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.11
  dmi.board.name: Spin SP513-51
  dmi.board.vendor: Acer
  dmi.board.version: V1.11
  dmi.chassis.type: 31
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.11
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.11:bd06/15/2017:svnAcer:pnSpinSP513-51:pvrV1.11:rvnAcer:rnSpinSP513-51:rvrV1.11:cvnAcer:ct31:cvrV1.11:
  dmi.product.family: SKL
  dmi.product.name: Spin SP513-51
  dmi.product.sku: Spin SP513-51_1139_1.11
  dmi.product.version: V1.11
  dmi.sys.vendor: Acer

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