This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1815467 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1815467 Title: my laptop does not recognize the blueooth mouse Status in linux package in Ubuntu: Incomplete Bug description: Hi to all. I have a convertible laptop from Acer. Spin 5 SP513-52N I Have a Wirele Mouse. Xiaomi MI Mouse. It Works both with wireless dongle and with bluetooth. With dongle all is ok. With bluetooth: a) On Windows it works good; b) ON Android it works good; c) On linux, various distro (ubuntu, debian, Openasuse, Mint, Majaro, Cromium OS), my PC Doesn't see my mouse. It's strange. SOme info: lsusb [code] cicciocant@Spin-SP513-51:~$ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 004: ID 0bda:57f3 Realtek Semiconductor Corp. Bus 001 Device 003: ID 04f3:22bd Elan Microelectronics Corp. Bus 001 Device 002: ID 0489:e0a3 Foxconn / Hon Hai Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub lsusb -v -d 0489:e0a3 Bus 001 Device 002: ID 0489:e0a3 Foxconn / Hon Hai Couldn't open device, some information will be missing Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 2.01 bDeviceClass 224 Wireless bDeviceSubClass 1 Radio Frequency bDeviceProtocol 1 Bluetooth bMaxPacketSize0 64 idVendor 0x0489 Foxconn / Hon Hai idProduct 0xe0a3 bcdDevice 0.01 iManufacturer 0 iProduct 0 iSerial 0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 177 bNumInterfaces 2 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 100mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0010 1x 16 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x82 EP 2 IN bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes 2 Transfer Type Bulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 0 bNumEndpoints 2 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0000 1x 0 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0000 1x 0 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 1 bNumEndpoints 2 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0009 1x 9 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0009 1x 9 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 2 bNumEndpoints 2 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0011 1x 17 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0011 1x 17 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 3 bNumEndpoints 2 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0019 1x 25 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0019 1x 25 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 4 bNumEndpoints 2 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0021 1x 33 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0021 1x 33 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 1 bAlternateSetting 5 bNumEndpoints 2 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x83 EP 3 IN bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0031 1x 49 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x03 EP 3 OUT bmAttributes 1 Transfer Type Isochronous Synch Type None Usage Type Data wMaxPacketSize 0x0031 1x 49 bytes bInterval 1 dmesg | grep Bluetooth [[code] 3.418376] Bluetooth: Core ver 2.22 [ 3.418397] Bluetooth: HCI device and connection manager initialized [ 3.418401] Bluetooth: HCI socket layer initialized [ 3.418403] Bluetooth: L2CAP socket layer initialized [ 3.418410] Bluetooth: SCO socket layer initialized [ 5.305204] Bluetooth: BNEP (Ethernet Emulation) ver 1.3 [ 5.305207] Bluetooth: BNEP filters: protocol multicast [ 5.305212] Bluetooth: BNEP socket layer initialized [ 10.702546] Bluetooth: RFCOMM TTY layer initialized [ 10.702553] Bluetooth: RFCOMM socket layer initialized [ 10.702558] Bluetooth: RFCOMM ver 1.11 [ 801.557920] Bluetooth: hci0: last event is not cmd complete (0x0f) [ 820.662872] Bluetooth: hci0: last event is not cmd complete (0x0f)[/code] lsusb -v | grep -E '\<(Bus|iProduct|bDeviceClass|bDeviceProtocol)' 2>/dev/null [code]Couldn't open device, some information will be missing Couldn't open device, some information will be missing Couldn't open device, some information will be missing Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Couldn't open device, some information will be missing bDeviceClass 9 Hub bDeviceProtocol 3 Couldn't open device, some information will be missing iProduct 2 Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller bDeviceClass 255 Vendor Specific Class Couldn't open device, some information will be missing bDeviceProtocol 255 Vendor Specific Protocol iProduct 2 (Bus Powered) Bus 001 Device 004: ID 0bda:57f3 Realtek Semiconductor Corp. bDeviceClass 239 Miscellaneous Device bDeviceProtocol 1 Interface Association iProduct 1 (Bus Powered) Bus 001 Device 003: ID 04f3:22bd Elan Microelectronics Corp. bDeviceClass 0 (Defined at Interface level) bDeviceProtocol 0 iProduct 14 Bus 001 Device 002: ID 0489:e0a3 Foxconn / Hon Hai bDeviceClass 224 Wireless bDeviceProtocol 1 Bluetooth iProduct 0 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub bDeviceClass 9 Hub bDeviceProtocol 1 Single TT iProduct 2 [/code] hciconfig -a [code]hci0: Type: Primary Bus: USB BD Address: 94:53:30:B8:27:EC ACL MTU: 1024:8 SCO MTU: 50:8 UP RUNNING RX bytes:1644 acl:0 sco:0 events:84 errors:0 TX bytes:4927 acl:0 sco:0 commands:69 errors:0 Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87 Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3 Link policy: RSWITCH HOLD SNIFF Link mode: SLAVE ACCEPT Name: 'Spin-SP513-51' Class: 0x1c0000 Service Classes: Rendering, Capturing, Object Transfer Device Class: Miscellaneous, HCI Version: 4.1 (0x7) Revision: 0x0 LMP Version: 4.1 (0x7) Subversion: 0x25a Manufacturer: Qualcomm (29)[/code] hcitool dev Devices: hci0 94:53:30:B8:27:EC Now I'm in Ubuntu 18.10. ProblemType: Bug DistroRelease: Ubuntu 18.10 Package: linux-image-4.18.0-10-generic 4.18.0-10.11 ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12 Uname: Linux 4.18.0-10-generic x86_64 ApportVersion: 2.20.10-0ubuntu13 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 1954 F.... pulseaudio CasperVersion: 1.399 CurrentDesktop: ubuntu:GNOME Date: Mon Feb 11 14:38:10 2019 LiveMediaBuild: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3) MachineType: Acer Spin SP513-51 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=C.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed boot=casper quiet splash --- RelatedPackageVersions: linux-restricted-modules-4.18.0-10-generic N/A linux-backports-modules-4.18.0-10-generic N/A linux-firmware 1.175 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/15/2017 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.11 dmi.board.name: Spin SP513-51 dmi.board.vendor: Acer dmi.board.version: V1.11 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.11 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.11:bd06/15/2017:svnAcer:pnSpinSP513-51:pvrV1.11:rvnAcer:rnSpinSP513-51:rvrV1.11:cvnAcer:ct31:cvrV1.11: dmi.product.family: SKL dmi.product.name: Spin SP513-51 dmi.product.sku: Spin SP513-51_1139_1.11 dmi.product.version: V1.11 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1815467/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp