[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete => Expired
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https://bugs.launchpad.net/bugs/1775487
Title:
Sandisk Ultra USB 3.0 Flash Drive doesn't work in USB 3 ports
Status in linux package in Ubuntu:
Expired
Bug description:
I have a 128 GB Sandisk Ultra USB Flash Drive. It works when I plug it
into a USB 2.0 port, or if I partially insert it into a USB 3.0 port
(so the USB 3 pins don't make contact).
Here's what lsusb says about it:
Bus 001 Device 005: ID 0781:5581 SanDisk Corp. Ultra
And dmesg from a successful connection:
[ 1269.667097] usb 3-1.4: new high-speed USB device number 6 using xhci_hcd
[ 1269.779871] usb 3-1.4: New USB device found, idVendor=0781, idProduct=5581
[ 1269.779875] usb 3-1.4: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[ 1269.779878] usb 3-1.4: Product: Ultra
[ 1269.779880] usb 3-1.4: Manufacturer: SanDisk
[ 1269.779883] usb 3-1.4: SerialNumber: 4C530001080228105161
[ 1269.780937] usb-storage 3-1.4:1.0: USB Mass Storage device detected
[ 1269.781346] scsi host10: usb-storage 3-1.4:1.0
[ 1270.800187] scsi 10:0:0:0: Direct-Access SanDisk Ultra
1.00 PQ: 0 ANSI: 6
[ 1270.800733] sd 10:0:0:0: Attached scsi generic sg3 type 0
[ 1270.800919] sd 10:0:0:0: [sdd] 240254976 512-byte logical blocks: (123
GB/115 GiB)
[ 1270.801887] sd 10:0:0:0: [sdd] Write Protect is off
[ 1270.801891] sd 10:0:0:0: [sdd] Mode Sense: 43 00 00 00
[ 1270.802269] sd 10:0:0:0: [sdd] Write cache: disabled, read cache: enabled,
doesn't support DPO or FUA
[ 1270.811703] sdd: sdd1
[ 1270.813869] sd 10:0:0:0: [sdd] Attached SCSI removable disk
But if I insert the drive all the way into a USB 3.0 port on a hub, I
get nothing. And on a USB 3.0 port on the machine directly, I get this
in dmesg:
[ 1395.230629] xhci_hcd 0000:03:00.0: Cannot set link state.
[ 1395.230641] usb usb2-port4: cannot disable (err = -32)
[ 1396.966273] xhci_hcd 0000:03:00.0: Cannot set link state.
[ 1396.966285] usb usb2-port4: cannot disable (err = -32)
[ 1398.706493] xhci_hcd 0000:03:00.0: Cannot set link state.
[ 1398.706505] usb usb2-port4: cannot disable (err = -32)
[ 1400.446161] xhci_hcd 0000:03:00.0: Cannot set link state.
[ 1400.446172] usb usb2-port4: cannot disable (err = -32)
[ 1402.182073] xhci_hcd 0000:03:00.0: Cannot set link state.
[ 1402.182085] usb usb2-port4: cannot disable (err = -32)
...repeats until unplugged...
It doesn't show up in lsusb in the USB 3.0 port.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-22-generic 4.15.0-22.24
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Uname: Linux 4.15.0-22-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.9-0ubuntu7.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun 6 18:22:35 2018
GvfsMonitorError:
This tool has been deprecated, use 'gio mount' instead.
See 'gio help mount' for more info.
HotplugNewDevices:
HotplugNewMounts:
InstallationDate: Installed on 2017-08-06 (304 days ago)
InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: linux-signed
Symptom: storage
UpgradeStatus: Upgraded to bionic on 2018-05-29 (8 days ago)
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