This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 1782888
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1782888
Title:
trackpad not recognised by kernel
Status in linux package in Ubuntu:
Incomplete
Bug description:
This is a new laptop with reference TongFang GI5CN5E
The UK supplier is unable to give me any further details about the trackpad,
but they agree that there is a problem with the Linux kernel.
There is no response from the trackpad. An external mouse works fine.
Further details: Linux Mint 19 (Ubuntu 18.04 - bionic)
ubuntu-bug linux command did not work:
*** Problem in linux-image-4.15.0-29-generic
The problem cannot be reported:
This is not an official Linux package. Please remove any third party package
and try again.
I attempted to attach various diagnostic files as per the instructions
for reporting this bug but as this system is not confirming what has
been attached I also attached (I hope) a file with all 4 reports.
Sorry if this is noise...
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