Public bug reported:
The touchpad on the new ASUS GU501GM (the junior Zephyrus M that is a
Best Buy exclusive) does not seem to be detected whatsoever. Below is a
printout of "xinput list". I've also attached output files for devices,
dmesg, lspci -vnvn, Xorg.0.log, and version.log. I suspect it is an
Elantech. I did manage to get one command to print ELAN120x (x being
some number). Alas, I don't remember the command now, and none of what
I've attached is showing it. (Sorry, I've had a long night of
troubleshooting.) The Windows 10 device manager won't even list the
brand, even though it's working there. Still, I am fairly confident
it's Elan, as that's what ASUS seems to roll with these days.
I've tried various combinations of i8042.* kernel parameters, but to no
avail. I've also tried blacklisting i2c_hid. It's like it thinks the
touchpad is a keyboard? I'm on Ubuntu 18.04. I've tried the mainstream
kernel 4.16.7, also to no avail. The latest release candidate (#4) for
4.17 would not let me log in past SDDM, and I noticed no touchpad
miracle while I was in the SDDM login screen.
If you have any further suggestions of what I could try, I would very
much appreciate it! Thanks in advance!
xinput list:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ASUSTeK Computer Inc. N-KEY Device id=14 [slave pointer (2)]
⎜ ↳ Logitech USB Optical Mouse id=15 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Asus Wireless Radio Control id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Video Bus id=9 [slave keyboard (3)]
↳ Power Button id=10 [slave keyboard (3)]
↳ Sleep Button id=11 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=12 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=13 [slave keyboard (3)]
↳ USB2.0 HD UVC WebCam: USB2.0 HD id=16 [slave keyboard (3)]
↳ Asus WMI hotkeys id=17 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=18 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=19 [slave keyboard (3)]
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Attachment added: "devices, dmesg, lspci -vnvn, Xorg.0.log, and version.log
information"
https://bugs.launchpad.net/bugs/1770862/+attachment/5138419/+files/info.zip
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https://bugs.launchpad.net/bugs/1770862
Title:
ASUS GU501GM touchpad not detected
Status in linux package in Ubuntu:
New
Bug description:
The touchpad on the new ASUS GU501GM (the junior Zephyrus M that is a
Best Buy exclusive) does not seem to be detected whatsoever. Below is
a printout of "xinput list". I've also attached output files for
devices, dmesg, lspci -vnvn, Xorg.0.log, and version.log. I suspect
it is an Elantech. I did manage to get one command to print ELAN120x
(x being some number). Alas, I don't remember the command now, and
none of what I've attached is showing it. (Sorry, I've had a long
night of troubleshooting.) The Windows 10 device manager won't even
list the brand, even though it's working there. Still, I am fairly
confident it's Elan, as that's what ASUS seems to roll with these
days.
I've tried various combinations of i8042.* kernel parameters, but to
no avail. I've also tried blacklisting i2c_hid. It's like it thinks
the touchpad is a keyboard? I'm on Ubuntu 18.04. I've tried the
mainstream kernel 4.16.7, also to no avail. The latest release
candidate (#4) for 4.17 would not let me log in past SDDM, and I
noticed no touchpad miracle while I was in the SDDM login screen.
If you have any further suggestions of what I could try, I would very
much appreciate it! Thanks in advance!
xinput list:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ASUSTeK Computer Inc. N-KEY Device id=14 [slave pointer (2)]
⎜ ↳ Logitech USB Optical Mouse id=15 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Asus Wireless Radio Control id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Video Bus id=9 [slave keyboard (3)]
↳ Power Button id=10 [slave keyboard (3)]
↳ Sleep Button id=11 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=12 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=13 [slave keyboard (3)]
↳ USB2.0 HD UVC WebCam: USB2.0 HD id=16 [slave keyboard (3)]
↳ Asus WMI hotkeys id=17 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=18 [slave keyboard (3)]
↳ ASUSTeK Computer Inc. N-KEY Device id=19 [slave keyboard (3)]
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