You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1722781

Title:
  package linux-image-4.4.0-97-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 128

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Automatic upgrade.

  ProblemType: Package
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-97-generic (not installed)
  ProcVersionSignature: Ubuntu 4.4.0-96.119-generic 4.4.83
  Uname: Linux 4.4.0-96-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.20.1-0ubuntu2.10
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  dave       2721 F.... pulseaudio
   /dev/snd/controlC0:  dave       2721 F.... pulseaudio
  Date: Wed Oct 11 07:38:16 2017
  ErrorMessage: subprocess new pre-installation script returned error exit 
status 128
  HibernationDevice: RESUME=UUID=f9dbed43-e50f-4acd-a227-55c6c68231f2
  InstallationDate: Installed on 2016-01-10 (639 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  MachineType: ASUS All Series
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-96-generic 
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No 
PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.12
  SourcePackage: linux
  Title: package linux-image-4.4.0-97-generic (not installed) failed to 
install/upgrade: subprocess new pre-installation script returned error exit 
status 128
  UpgradeStatus: Upgraded to xenial on 2016-04-25 (533 days ago)
  dmi.bios.date: 05/29/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1008
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z97-PRO(Wi-Fi ac)
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvr1008:bd05/29/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-PRO(Wi-Fiac):rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: All Series
  dmi.product.version: System Version
  dmi.sys.vendor: ASUS

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