You may need to run the following from a terminal: sudo apt-get install -f sudo apt-get clean sudo apt-get update
Then re-install the package or updates. If that does not resolve your issue, please mark the bug as "Confirmed" ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1722781 Title: package linux-image-4.4.0-97-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128 Status in linux package in Ubuntu: Incomplete Bug description: Automatic upgrade. ProblemType: Package DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-97-generic (not installed) ProcVersionSignature: Ubuntu 4.4.0-96.119-generic 4.4.83 Uname: Linux 4.4.0-96-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: dave 2721 F.... pulseaudio /dev/snd/controlC0: dave 2721 F.... pulseaudio Date: Wed Oct 11 07:38:16 2017 ErrorMessage: subprocess new pre-installation script returned error exit status 128 HibernationDevice: RESUME=UUID=f9dbed43-e50f-4acd-a227-55c6c68231f2 InstallationDate: Installed on 2016-01-10 (639 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) MachineType: ASUS All Series ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-96-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.12 SourcePackage: linux Title: package linux-image-4.4.0-97-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 128 UpgradeStatus: Upgraded to xenial on 2016-04-25 (533 days ago) dmi.bios.date: 05/29/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1008 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: Z97-PRO(Wi-Fi ac) dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: Rev 1.xx dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1008:bd05/29/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ97-PRO(Wi-Fiac):rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: All Series dmi.product.version: System Version dmi.sys.vendor: ASUS To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1722781/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp