You may need to run the following from a terminal:
sudo apt-get install -f
sudo apt-get clean
sudo apt-get update
Then re-install the package or updates.
If that does not resolve your issue, please mark the bug as "Confirmed"
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1682440
Title:
package linux-image-4.4.0-72-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error
exit status 2
Status in linux package in Ubuntu:
Incomplete
Bug description:
I'm enable to download something!! please help me!
ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-72-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-57.78-generic 4.4.35
Uname: Linux 4.4.0-57-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: brice 1726 F.... pulseaudio
Date: Thu Apr 13 13:42:33 2017
DpkgHistoryLog:
Start-Date: 2017-04-13 13:42:32
Commandline: apt install -f
Requested-By: brice (1000)
Install: linux-headers-4.4.0-72-generic:amd64 (4.4.0-72.93, automatic),
linux-headers-4.4.0-72:amd64 (4.4.0-72.93, automatic),
linux-image-4.4.0-66-generic:amd64 (4.4.0-66.87, automatic),
linux-image-4.4.0-72-generic:amd64 (4.4.0-72.93, automatic),
linux-image-extra-4.4.0-72-generic:amd64 (4.4.0-72.93, automatic)
Upgrade: linux-headers-generic:amd64 (4.4.0.66.70, 4.4.0.72.78),
linux-image-generic:amd64 (4.4.0.66.70, 4.4.0.72.78), linux-generic:amd64
(4.4.0.66.70, 4.4.0.72.78)
DpkgTerminalLog:
Preparing to unpack .../linux-image-4.4.0-72-generic_4.4.0-72.93_amd64.deb
...
Can't locate Debconf/Client/ConfModule.pm in @INC (@INC contains:
/opt/lampp/lib/perl5/site_perl/5.16.3/x86_64-linux-thread-multi
/opt/lampp/lib/perl5/site_perl/5.16.3
/opt/lampp/lib/perl5/5.16.3/x86_64-linux-thread-multi
/opt/lampp/lib/perl5/5.16.3 .) at /var/lib/dpkg/tmp.ci/preinst line 20.
BEGIN failed--compilation aborted at /var/lib/dpkg/tmp.ci/preinst line 20.
dpkg: error processing archive
/var/cache/apt/archives/linux-image-4.4.0-72-generic_4.4.0-72.93_amd64.deb
(--unpack):
subprocess new pre-installation script returned error exit status 2
ErrorMessage: subprocess new pre-installation script returned error exit
status 2
InstallationDate: Installed on 2016-12-28 (105 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
Lsusb:
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 10f1:1a34 Importek
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: TOSHIBA Satellite C655
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-57-generic
root=UUID=40b59826-0bd4-49a9-89a6-5bbd8231d3fe ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.2
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
Title: package linux-image-4.4.0-72-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error exit
status 2
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/16/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: 1.90
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnINSYDE:bvr1.90:bd03/16/2011:svnTOSHIBA:pnSatelliteC655:pvrPSC12U-04001W:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Satellite C655
dmi.product.version: PSC12U-04001W
dmi.sys.vendor: TOSHIBA
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