Public bug reported: This has been ongoing since 2010 ... I initially thought that it was a hardware (Altec-Lansing speakers and/or Altec-Lansing remote control) issue, but noting the timing of linux header updates (remote intermittently working: range ~ 20 - minute - a couple of weeks working; prolonged periods - up to 6+ months NOT working), I believe it is linux (Ubuntu) problem.
====================================== From: Altec Lansing Customer Service <supp...@alteclansing.com> Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630) Date: Fri, 4 Nov 2011 19:46:44 +0000 Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630) Hi - Your request (#1630) has been received, and is being reviewed by our support staff. ---------------------------------------------- Hello: I have the VS 4221 speakers and two of the wireless remotes; neither of the remotes works, even with new button batteries. I cannot change the treble/bass, etc. Restarting my computer has no effect, nor doe unplugging the speakers (electrical outlet), then plugging them back in again. ====================================== ----- Original Message(s): ----- Date: 2010 Apr 24 (Sat) 14:02 From: "Altec Lansing Support" <alteclans...@custhelp.com> Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006] Your question has been received. You should expect a response from us within 72 hours. To access your question from our support site, click the following link or paste it into your web browser. http://alteclansing.custhelp.com/cgi- bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931 Question Reference #100425-000006 Summary: Altec Lansing VS4221 remote does not work Product Level 1: Powered Audio Product Level 2: Satellite Speaker System Date Created: 04/24/2010 02:02 PM Last Updated: 04/24/2010 02:02 PM Status: Unresolved Date of Purchase: 11/13/2009 First Name : Victoria Region: Canada Discussion Thread: Customer (Victoria S) - 04/24/2010 02:02 PM April 24, 2010 Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the remote suddenly stopped working; I thought it was the battery, but a fresh (new) battery did nothing: the remote still fails to work, at all. I cannot use the standby function,or more importantly adjust bass / treble. Please advise. Thanks, Victoria =============================================================== ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: linux-image-3.2.0-53-generic 3.2.0-53.81 ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50 Uname: Linux 3.2.0-53-generic x86_64 NonfreeKernelModules: nvidia AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu17.4 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: victoria 2169 F.... pulseaudio /dev/snd/controlC0: victoria 2169 F.... pulseaudio /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48' Mixer name : 'SigmaTel STAC9271D' Components : 'HDA:83847627,80863001,00100201' Controls : 44 Simple ctrls : 25 Card1.Amixer.info: Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed' Mixer name : 'USB Mixer' Components : 'USB046d:0825' Controls : 2 Simple ctrls : 1 Card1.Amixer.values: Simple mixer control 'Mic',0 Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum Capture channels: Mono Limits: Capture 0 - 6144 Mono: Capture 4608 [75%] [24.00dB] [on] Date: Wed Sep 25 15:49:08 2013 HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IwConfig: lo no wireless extensions. eth0 no wireless extensions. MarkForUpload: True ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.2.0-53-generic N/A linux-backports-modules-3.2.0-53-generic N/A linux-firmware 1.79.6 RfKill: SourcePackage: linux StagingDrivers: mei UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/21/2008 dmi.bios.vendor: Intel Corp. dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: DP35DP dmi.board.vendor: Intel Corporation dmi.board.version: AAD81073-207 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr: ** Affects: linux (Ubuntu) Importance: Undecided Status: Confirmed ** Tags: amd64 apport-bug precise running-unity staging ** Description changed: This has been ongoing since 2010 .. I thought that it was a hardward (Altec-Lansing speakers/remote control) issue, but noting the timimg of linux header updates, I believe it is linux (Ubuntu) problem. - ====================================== + ====================================== From: Altec Lansing Customer Service <supp...@alteclansing.com> - To: 1 <1...@victoriasjourney.com> Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630) Date: Fri, 4 Nov 2011 19:46:44 +0000 # Please type your reply above this line # Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630) Hi 1, Your request (#1630) has been received, and is being reviewed by our support staff. To add additional comments, reply to this email or follow the link below: http://alteclansingsupport.alteclansing.com/tickets/1630 ---------------------------------------------- 1, Nov-04 03:46 pm (EDT): Hello: I hve the VS 4221 speakers and two of the wireless remotes; neither of the remotes works, even with new button batteries. I cannot change the treble/bass, etc. Restarting my computer has no effect, nor doe unplugging the speakers (electrical outlet), then plugging them back in again. Please advise ... thanks. - -------------------------------- This email is a service from Altec Lansing Customer Service =================================== - From: "Victoria S." <1...@victoriasjourney.com> - To: Victoria (very public: 1@...) <1...@victoriasjourney.com> + From: "Victoria S." Cc: "Altec Lansing Support" <alteclans...@custhelp.com> Subject: Re: Altec Lansing VS4221 remote does not work [Incident: 100425-000006] Date: Mon, 26 Apr 2010 08:21:13 -0700 Also posted online to "My Stuff: Questions" @ Altec Lansing, http://alteclansing.custhelp.com - ------------------------------- + ------------------------------- Monday April 26, 2010 Hello: Please regard this issue as "Resolved:" 1. I found a link on your website for ordering a replacement remote for free (shipping not included); http://www.alteclansing.com/index.php?file=north_product_detail&iproduct_id=remote_for_vs4221 2. This morning (Apr. 26), after a few Ubuntu (v.9.10) updates ran / installed, this remote began working again (without a system restart). Go figure. Anyway, this issue now appears to be resolved, satisfactorily. Thanks, and have a great day! Victoria :-) - =============================================================== + =============================================================== ----- Original Message(s): ----- Date: 2010 Apr 24 (Sat) 14:02 From: "Altec Lansing Support" <alteclans...@custhelp.com> - To: 1...@victoriasjourney.com Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006] Your question has been received. You should expect a response from us within 72 hours. To access your question from our support site, click the following link or paste it into your web browser. http://alteclansing.custhelp.com/cgi- bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931 Question Reference #100425-000006 Summary: Altec Lansing VS4221 remote does not work Product Level 1: Powered Audio Product Level 2: Sattellite Speaker System Date Created: 04/24/2010 02:02 PM Last Updated: 04/24/2010 02:02 PM Status: Unresolved Date of Purchase: 11/13/2009 First Name : Victoria - Last Name: + Last Name: Region: Canada Store of Purchase: London Drugs Discussion Thread: Customer (Victoria S) - 04/24/2010 02:02 PM April 24, 2010 Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the remote suddenly stopped working; I thought it was the battery, but a fresh (new) battery did nothing: the remote still fails to work, at all. I cannot use the standby function,or more importantly adjust bass / treble. Please advise. Thanks, Victoria [---001:001125:32828---] - =============================================================== + =============================================================== ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: linux-image-3.2.0-53-generic 3.2.0-53.81 ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50 Uname: Linux 3.2.0-53-generic x86_64 NonfreeKernelModules: nvidia AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu17.4 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC1: victoria 2169 F.... pulseaudio - /dev/snd/controlC0: victoria 2169 F.... pulseaudio - /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC1: victoria 2169 F.... pulseaudio + /dev/snd/controlC0: victoria 2169 F.... pulseaudio + /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. Card0.Amixer.info: - Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48' - Mixer name : 'SigmaTel STAC9271D' - Components : 'HDA:83847627,80863001,00100201' - Controls : 44 - Simple ctrls : 25 + Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48' + Mixer name : 'SigmaTel STAC9271D' + Components : 'HDA:83847627,80863001,00100201' + Controls : 44 + Simple ctrls : 25 Card1.Amixer.info: - Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed' - Mixer name : 'USB Mixer' - Components : 'USB046d:0825' - Controls : 2 - Simple ctrls : 1 + Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed' + Mixer name : 'USB Mixer' + Components : 'USB046d:0825' + Controls : 2 + Simple ctrls : 1 Card1.Amixer.values: - Simple mixer control 'Mic',0 - Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum - Capture channels: Mono - Limits: Capture 0 - 6144 - Mono: Capture 4608 [75%] [24.00dB] [on] + Simple mixer control 'Mic',0 + Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum + Capture channels: Mono + Limits: Capture 0 - 6144 + Mono: Capture 4608 [75%] [24.00dB] [on] Date: Wed Sep 25 15:49:08 2013 HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IwConfig: - lo no wireless extensions. - - eth0 no wireless extensions. + lo no wireless extensions. + + eth0 no wireless extensions. MarkForUpload: True ProcFB: - + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash RelatedPackageVersions: - linux-restricted-modules-3.2.0-53-generic N/A - linux-backports-modules-3.2.0-53-generic N/A - linux-firmware 1.79.6 + linux-restricted-modules-3.2.0-53-generic N/A + linux-backports-modules-3.2.0-53-generic N/A + linux-firmware 1.79.6 RfKill: - + SourcePackage: linux StagingDrivers: mei UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/21/2008 dmi.bios.vendor: Intel Corp. dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: DP35DP dmi.board.vendor: Intel Corporation dmi.board.version: AAD81073-207 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr: -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1231178 Title: Altec Lansing speakers remote control not working Status in “linux” package in Ubuntu: Confirmed Bug description: This has been ongoing since 2010 ... I initially thought that it was a hardware (Altec-Lansing speakers and/or Altec-Lansing remote control) issue, but noting the timing of linux header updates (remote intermittently working: range ~ 20 - minute - a couple of weeks working; prolonged periods - up to 6+ months NOT working), I believe it is linux (Ubuntu) problem. ====================================== From: Altec Lansing Customer Service <supp...@alteclansing.com> Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630) Date: Fri, 4 Nov 2011 19:46:44 +0000 Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630) Hi - Your request (#1630) has been received, and is being reviewed by our support staff. ---------------------------------------------- Hello: I have the VS 4221 speakers and two of the wireless remotes; neither of the remotes works, even with new button batteries. I cannot change the treble/bass, etc. Restarting my computer has no effect, nor doe unplugging the speakers (electrical outlet), then plugging them back in again. ====================================== ----- Original Message(s): ----- Date: 2010 Apr 24 (Sat) 14:02 From: "Altec Lansing Support" <alteclans...@custhelp.com> Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006] Your question has been received. You should expect a response from us within 72 hours. To access your question from our support site, click the following link or paste it into your web browser. http://alteclansing.custhelp.com/cgi- bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931 Question Reference #100425-000006 Summary: Altec Lansing VS4221 remote does not work Product Level 1: Powered Audio Product Level 2: Satellite Speaker System Date Created: 04/24/2010 02:02 PM Last Updated: 04/24/2010 02:02 PM Status: Unresolved Date of Purchase: 11/13/2009 First Name : Victoria Region: Canada Discussion Thread: Customer (Victoria S) - 04/24/2010 02:02 PM April 24, 2010 Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the remote suddenly stopped working; I thought it was the battery, but a fresh (new) battery did nothing: the remote still fails to work, at all. I cannot use the standby function,or more importantly adjust bass / treble. Please advise. Thanks, Victoria =============================================================== ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: linux-image-3.2.0-53-generic 3.2.0-53.81 ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50 Uname: Linux 3.2.0-53-generic x86_64 NonfreeKernelModules: nvidia AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu17.4 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: victoria 2169 F.... pulseaudio /dev/snd/controlC0: victoria 2169 F.... pulseaudio /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48' Mixer name : 'SigmaTel STAC9271D' Components : 'HDA:83847627,80863001,00100201' Controls : 44 Simple ctrls : 25 Card1.Amixer.info: Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed' Mixer name : 'USB Mixer' Components : 'USB046d:0825' Controls : 2 Simple ctrls : 1 Card1.Amixer.values: Simple mixer control 'Mic',0 Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum Capture channels: Mono Limits: Capture 0 - 6144 Mono: Capture 4608 [75%] [24.00dB] [on] Date: Wed Sep 25 15:49:08 2013 HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425) IwConfig: lo no wireless extensions. eth0 no wireless extensions. MarkForUpload: True ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.2.0-53-generic N/A linux-backports-modules-3.2.0-53-generic N/A linux-firmware 1.79.6 RfKill: SourcePackage: linux StagingDrivers: mei UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/21/2008 dmi.bios.vendor: Intel Corp. dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: DP35DP dmi.board.vendor: Intel Corporation dmi.board.version: AAD81073-207 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1231178/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
