Have you used any operating system with this computer that bluetooth has worked as it could be that the wifi doesn't have bluetooth built into the chip or the BIOS is somehow blocking it
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1532267 Title: 168c:0036 [Aspire E5-573G] Bluetooth not recognized Status in linux package in Ubuntu: Triaged Bug description: I have installed Ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi is working perfectly. This problem occurred from kernel 3.19 - 4.4-rc8. 03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01) Subsystem: Lite-On Communications Inc Device [11ad:0803] Kernel driver in use: ath9k The result of lsusb; Bus 003 Device 002: ID 8087:8001 Intel Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. Bus 001 Device 005: ID 046d:c534 Logitech, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 Uname: Linux 4.2.0-23-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 CurrentDesktop: Unity Date: Fri Jan 8 14:41:21 2016 InstallationDate: Installed on 2015-12-25 (13 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) SourcePackage: linux-lts-wily UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: lmrodrigues 2174 F.... pulseaudio /dev/snd/controlC1: lmrodrigues 2174 F.... pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894 InstallationDate: Installed on 2015-12-25 (15 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) MachineType: Acer Aspire E5-573G NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6 RelatedPackageVersions: linux-restricted-modules-4.2.0-23-generic N/A linux-backports-modules-4.2.0-23-generic N/A linux-firmware 1.144+ar3012 Tags: trusty Uname: Linux 4.2.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/25/2015 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.31 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: ZORO_BH dmi.board.vendor: Acer dmi.board.version: Type2 - A01 Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.name: Aspire E5-573G dmi.product.version: V3.72 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1532267/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
