Brian Fox, please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1488672 When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.
** Summary changed: - Ubuntu Update Causes Kernel Panic on Dell Laptops Preconfigured with Ubuntu 14.04 + [Dell Inspiron 3551] Kernel panic after updating kernel ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Summary changed: - [Dell Inspiron 3551] Kernel panic after updating kernel + [Dell Inspiron 3451] Kernel panic after updating kernel ** Description changed: I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64 bit Intel® Pentium® Processor N3540. An update from about a month ago causes - these machines to have a kernel panic on reboot. If I do a factory - reset, it works fine, but when I run updates on the "fresh install," the - problems comes back, and I don't want to damage the data I have on the - recovery partition in case Canonical is able to fix this to make it work - again. In the meantime, I replaced the hard drive, and tried - reinstalling stock Ubuntu 14.04 64 bit, and the problem persisted. I can - install 32 bit Ubuntu 14.04.03, and updates do not cause kernel panics - now, but I do not have a functioning trackpad. I am not the only person - with this issue. It is really quite a shame, because I bought this - laptop because it came preconfigured with Ubuntu. Dell's inept customer - service and technical support (based in India) has been of zero help, - and caused lots of aggravation. Is Canonical aware of how badly Dell is - messing up its roll-out of laptops running Ubuntu? I feel really bad for - Linux newbies having to deal with this. Can I expect the 64 bit version - of the OS to be fixed so it works with this hardware? Thanks. + my machine to have a kernel panic on reboot. If I do a factory reset, it + works fine, but when I run updates on the "fresh install," the problems + comes back. - A similar problem can be found here: https://www.mail-archive.com + I replaced the hard drive, and tried reinstalling stock Ubuntu 14.04 64 + bit, and the problem persisted. + + I can install 32 bit Ubuntu 14.04.03, and updates do not cause kernel + panics now, but I do not have a functioning trackpad. + + A similar problem can be found here: https://www.mail-archive.com /kernel-packages@lists.launchpad.net/msg130184.html - - "I have discovered one cause of the kernel panic during boot that affects - this laptop with linux-image-3.13.0-61-generic and linux- - image-3.13.0-58-generic. Within the UEFI BIOS settings is an option - called "Battery Charge Configuration." Both kernels boot without issue - when "Standard" option is selected but fail to boot when "Primarily AC - Use" is selected. This is also the case with linux- - image-3.13.0-62-generic from the canonical-kernel-team ppa. Perhaps this - information could be of some use to others. - - -- - You received this bug notification because you are a member of Kernel - Packages, which is subscribed to linux in Ubuntu. - https://bugs.launchpad.net/bugs/1482273 - - Title: - Dell Ubuntu 3551: failure to boot without nolapic option - - Status in linux package in Ubuntu: - Confirmed - - Bug description: - This laptop came with Ubuntu 14.04 preinstalled. It is a Dell Inspiron - 3551 15" Ubuntu Laptop. A problem was introduced in the linux- - image-3.13.0-58-generic kernel update which prevents the laptop from - booting unless nolapic is added to the grub boot command. This problem - persists in the current latest stable ubuntu kernel linux- - image-3.13.0-61-generic. This bug affects a clean, factory restored - install. The system passes all of Dell's included hardware diagnostic - tests. - - Boot fails with: - - Kernel Panic - not syncing: Attempted to kill init! - exitcode=0x00000009 - - The following kernels are able to boot without issue: - linux-image-3.13.0-57-generic - linux-image-3.13.0-55-generic - linux-image-3.13.0-38-generic - - Please let me know if I can be of further assistance. - lsb_release: Ubuntu 14.04.3 LTS - - Thanks, - - Mark Standridge - - ProblemType: Bug - DistroRelease: Ubuntu 14.04 - Package: linux-image-3.13.0-61-generic 3.13.0-61.100 - ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22 - Uname: Linux 3.13.0-61-generic x86_64 - ApportVersion: 2.14.1-0ubuntu3.11 - Architecture: amd64 - AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: mark 2223 F.... pulseaudio - CurrentDesktop: Unity - Date: Thu Aug 6 10:24:22 2015 - DistributionChannelDescriptor: - # This is a distribution channel descriptor - # For more information see - http://wiki.ubuntu.com/DistributionChannelDescriptor - canonical-oem-somerville-trusty-amd64-20140620-0 - HibernationDevice: RESUME=UUID=00b41433-b7f7-4ddb-83c4-fca2ea939b57 - InstallationDate: Installed on 2015-06-18 (48 days ago) - InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary - 20140620-04:25 - MachineType: Dell Inc. Inspiron 3551 - ProcFB: 0 inteldrmfb - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic - root=UUID=a4f79951-02f5-41f5-aa89-e4f77082c51f ro nolapic quiet splash - radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 vt.handoff=7 - RelatedPackageVersions: - linux-restricted-modules-3.13.0-61-generic N/A - linux-backports-modules-3.13.0-61-generic N/A - linux-firmware 1.127.14 - SourcePackage: linux - StagingDrivers: rts5139 - UpgradeStatus: No upgrade log present (probably fresh install) - dmi.bios.date: 12/05/2014 - dmi.bios.vendor: Dell Inc. - dmi.bios.version: A00 - dmi.board.name: 0CMF7W - dmi.board.vendor: Dell Inc. - dmi.board.version: A00 - dmi.chassis.type: 8 - dmi.chassis.vendor: Dell Inc. - dmi.chassis.version: Not Specified - dmi.modalias: - dmi:bvnDellInc.:bvrA00:bd12/05/2014:svnDellInc.:pnInspiron3551:pvrA00:rvnDellInc.:rn0CMF7W:rvrA00:cvnDellInc.:ct8:cvrNotSpecified: - dmi.product.name: Inspiron 3551 - dmi.product.version: A00 - dmi.sys.vendor: Dell Inc." -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1488672 Title: [Dell Inspiron 3451] Kernel panic after updating kernel Status in linux package in Ubuntu: Incomplete Bug description: I have the Dell Inspiron 3451 14" preinstalled with Ubuntu with a 64 bit Intel® Pentium® Processor N3540. An update from about a month ago causes my machine to have a kernel panic on reboot. If I do a factory reset, it works fine, but when I run updates on the "fresh install," the problems comes back. I replaced the hard drive, and tried reinstalling stock Ubuntu 14.04 64 bit, and the problem persisted. I can install 32 bit Ubuntu 14.04.03, and updates do not cause kernel panics now, but I do not have a functioning trackpad. A similar problem can be found here: https://www.mail-archive.com /kernel-packages@lists.launchpad.net/msg130184.html To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1488672/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
