Luis Henriques, thank you for reporting this and helping make Ubuntu better. As per www.dell.com/support/home/us/en/19/product- support/product/inspiron-3647-small-desktop/drivers/advanced an update to your computer's buggy and outdated BIOS is available (A08). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed. Thank you for your understanding. ** Tags added: bios-outdated-a08 ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1482673 Title: USB don't work after boot if mouse and keyboard are plugged in Dell Inspiron 3647 Status in linux package in Ubuntu: Incomplete Bug description: I have 2 Dell Inspiron 3647, after upgrading to 14.04 the mouse/keyboard do not work anymore. To restore functionality, I have to unplug keyboard and mouse before starting the computer and plug back after login screen. If mouse/keyboard are plugged from boot they stop working shortly after completing boot. The only thing I managed to find is this in dmesg: [ 14.034332] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command [ 14.034365] ------------[ cut here ]------------ [ 14.034370] WARNING: CPU: 3 PID: 43 at /build/linux-UkxW15/linux-3.13.0/drivers/usb/host/xhci-ring.c:1581 handle_cmd_completion+0xe36/0xe40() [ 14.034372] Modules linked in: ctr ccm pci_stub vboxpci(OX) vboxnetadp(OX) vboxnetflt(OX) vboxdrv(OX) rfcomm bnep snd_hda_codec_hdmi snd_hda_codec_realtek dcdbas ath3k btusb bluetooth snd_hda_intel snd_hda_codec snd_hwdep x86_pkg_temp_thermal intel_powerclamp arc4 coretemp snd_pcm kvm_intel kvm snd_page_alloc snd_seq_midi snd_seq_midi_event crct10dif_pclmul crc32_pclmul snd_rawmidi ath9k ghash_clmulni_intel ath9k_common ath9k_hw aesni_intel aes_x86_64 ath lrw gf128mul glue_helper mac80211 ablk_helper cryptd snd_seq cfg80211 serio_raw snd_seq_device i915 snd_timer lpc_ich snd shpchp drm_kms_helper drm soundcore mei_me mei i2c_algo_bit video mac_hid parport_pc ppdev lp parport btrfs xor raid6_pq libcrc32c hid_generic usbhid hid ahci psmouse libahci r8168(OX) [ 14.034406] CPU: 3 PID: 43 Comm: khubd Tainted: G OX 3.13.0-61-generic #100-Ubuntu [ 14.034407] Hardware name: Dell Inc. Inspiron 3647/02YRK5 , BIOS A07 03/03/2015 [ 14.034408] 0000000000000009 ffff88021fb83da8 ffffffff81723700 0000000000000000 [ 14.034410] ffff88021fb83de0 ffffffff8106785d ffff880210274450 ffff880213d300f0 [ 14.034412] 0000000000000004 0000000213d300f0 ffff88020fc34000 ffff88021fb83df0 [ 14.034414] Call Trace: [ 14.034415] <IRQ> [<ffffffff81723700>] dump_stack+0x45/0x56 [ 14.034422] [<ffffffff8106785d>] warn_slowpath_common+0x7d/0xa0 [ 14.034423] [<ffffffff8106793a>] warn_slowpath_null+0x1a/0x20 [ 14.034425] [<ffffffff8157f876>] handle_cmd_completion+0xe36/0xe40 [ 14.034427] [<ffffffff8158117b>] xhci_irq+0x33b/0xa30 [ 14.034429] [<ffffffff81581881>] xhci_msi_irq+0x11/0x20 [ 14.034432] [<ffffffff810bfdbe>] handle_irq_event_percpu+0x3e/0x1d0 [ 14.034433] [<ffffffff810bff8d>] handle_irq_event+0x3d/0x60 [ 14.034436] [<ffffffff810c2a17>] handle_edge_irq+0x77/0x130 [ 14.034439] [<ffffffff81015e3e>] handle_irq+0x1e/0x30 [ 14.034442] [<ffffffff817365dd>] do_IRQ+0x4d/0xc0 [ 14.034444] [<ffffffff8172bbed>] common_interrupt+0x6d/0x6d [ 14.034445] <EOI> [<ffffffff8149535e>] ? dev_printk_emit+0x3e/0x40 [ 14.034451] [<ffffffff8157ca36>] ? xhci_cancel_cmd+0x86/0x270 [ 14.034453] [<ffffffff8172b57b>] ? _raw_spin_unlock_irqrestore+0x1b/0x40 [ 14.034454] [<ffffffff8157ca09>] xhci_cancel_cmd+0x59/0x270 [ 14.034456] [<ffffffff81576513>] xhci_address_device+0x413/0x620 [ 14.034460] [<ffffffff81540934>] hub_port_init+0x1f4/0xb10 [ 14.034463] [<ffffffff814a64e9>] ? update_autosuspend+0x39/0x60 [ 14.034466] [<ffffffff814a6555>] ? pm_runtime_set_autosuspend_delay+0x45/0x90 [ 14.034468] [<ffffffff815420b5>] hub_port_connect_change+0x185/0xb50 [ 14.034470] [<ffffffff81549434>] ? usb_control_msg+0xd4/0x110 [ 14.034472] [<ffffffff81542f54>] hub_events+0x4d4/0xa30 [ 14.034474] [<ffffffff815434e5>] hub_thread+0x35/0x160 [ 14.034477] [<ffffffff810ab390>] ? prepare_to_wait_event+0x100/0x100 [ 14.034479] [<ffffffff815434b0>] ? hub_events+0xa30/0xa30 [ 14.034482] [<ffffffff8108b7d2>] kthread+0xd2/0xf0 [ 14.034483] [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0 [ 14.034485] [<ffffffff81734228>] ret_from_fork+0x58/0x90 [ 14.034487] [<ffffffff8108b700>] ? kthread_create_on_node+0x1c0/0x1c0 [ 14.034488] ---[ end trace 7787de8ef16d45f7 ]--- [ 14.238428] usb 3-10: Device not responding to set address. [ 14.442424] usb 3-10: device not accepting address 5, error -71 [ 14.554472] usb 3-10: new full-speed USB device number 6 using xhci_hcd [ 14.571842] usb 3-10: New USB device found, idVendor=0cf3, idProduct=0036 [ 14.571846] usb 3-10: New USB device strings: Mfr=0, Product=0, SerialNumber=0 [ 15.870724] xhci_hcd 0000:00:14.0: xHCI host not responding to stop endpoint command. [ 15.870728] xhci_hcd 0000:00:14.0: Assuming host is dying, halting host. [ 15.870752] Bluetooth: hci0 urb ffff880213645600 failed to resubmit (22) [ 15.870755] Bluetooth: hci0 urb ffff880213645540 failed to resubmit (22) [ 15.870756] Bluetooth: hci0 urb ffff880213645840 failed to resubmit (22) [ 15.870759] xhci_hcd 0000:00:14.0: HC died; cleaning up [ 15.870783] usb 3-5: USB disconnect, device number 2 [ 15.962802] usb 3-6: USB disconnect, device number 3 [ 15.998926] usb 3-10: USB disconnect, device number 6 ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-61-generic 3.13.0-61.100 ProcVersionSignature: Ubuntu 3.13.0-61.100-generic 3.13.11-ckt22 Uname: Linux 3.13.0-61-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.11 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: lightdm 1804 F.... pulseaudio /dev/snd/controlC0: lightdm 1804 F.... pulseaudio Date: Fri Aug 7 11:32:51 2015 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-precise-amd64-20130203-1 HibernationDevice: RESUME=UUID=9255b0e6-4e0b-4039-966e-5122cb295f3a InstallationDate: Installed on 2015-05-13 (86 days ago) InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20130203-13:50 MachineType: Dell Inc. Inspiron 3647 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-61-generic root=UUID=a4de82e3-45fb-4712-ae95-85416a6c754c ro noplymouth quiet PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.13.0-61-generic N/A linux-backports-modules-3.13.0-61-generic N/A linux-firmware 1.127.14 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no SourcePackage: linux UpgradeStatus: Upgraded to trusty on 2015-06-30 (37 days ago) dmi.bios.date: 03/03/2015 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 02YRK5 dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA07:bd03/03/2015:svnDellInc.:pnInspiron3647:pvr:rvnDellInc.:rn02YRK5:rvrA03:cvnDellInc.:ct3:cvr: dmi.product.name: Inspiron 3647 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1482673/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
