apport information
** Tags added: apport-collected
** Description changed:
Hello there,
Issue:
> USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives)
Build:
> Ubuntu 14.04 LTS
> AMD FX(tm)-8350 Eight-Core Processor × 8
> Motherboard: MSI 970 Gaming
The following steps / troubleshooting has been performed:
> Disabled EHCI hand off in BIOS
> Disabled Legacy USB Support in BIOS
> Disabled MSI "Overclocking Genie" feature
> Verified that most recent version of BIOS is loaded (22.2)
> Attempted to search for implementation of "Additional drivers" for
chipset / USB3.0 controller, but nothing shows up
Thanks in advance for your support,
Best Regards
+
+ ---
+ ApportVersion: 2.14.1-0ubuntu3.10
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: downing 2567 F.... pulseaudio
+ downing 3461 F.... pulseaudio
+ /dev/snd/controlC1: downing 2567 F.... pulseaudio
+ downing 3461 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ EcryptfsInUse: Yes
+ InstallationDate: Installed on 2015-04-21 (2 days ago)
+ InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
(20150218.1)
+ IwConfig:
+ eth0 no wireless extensions.
+
+ lo no wireless extensions.
+ MachineType: MSI MS-7693
+ Package: linux (not installed)
+ ProcFB: 0 radeondrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-34-generic.efi.signed
root=/dev/mapper/ubuntu--vg-root ro quiet splash
+ ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8
+ RelatedPackageVersions:
+ linux-restricted-modules-3.16.0-34-generic N/A
+ linux-backports-modules-3.16.0-34-generic N/A
+ linux-firmware 1.127.11
+ RfKill:
+
+ Tags: trusty
+ Uname: Linux 3.16.0-34-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark
+ _MarkForUpload: True
+ dmi.bios.date: 12/16/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: V22.2
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: 970 GAMING (MS-7693)
+ dmi.board.vendor: MSI
+ dmi.board.version: 4.0
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: MSI
+ dmi.chassis.version: 4.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrV22.2:bd12/16/2014:svnMSI:pnMS-7693:pvr4.0:rvnMSI:rn970GAMING(MS-7693):rvr4.0:cvnMSI:ct3:cvr4.0:
+ dmi.product.name: MS-7693
+ dmi.product.version: 4.0
+ dmi.sys.vendor: MSI
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1447267/+attachment/4382091/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1447267
Title:
Ubuntu 14.04 AMD64 MSI 970 Gaming USB3.0 does not work
Status in external-storage-manager package in Ubuntu:
Confirmed
Bug description:
Hello there,
Issue:
> USB 3.0 does not work at all. (For USB 2.0 and USB 3.0 drives)
Build:
> Ubuntu 14.04 LTS
> AMD FX(tm)-8350 Eight-Core Processor × 8
> Motherboard: MSI 970 Gaming
The following steps / troubleshooting has been performed:
> Disabled EHCI hand off in BIOS
> Disabled Legacy USB Support in BIOS
> Disabled MSI "Overclocking Genie" feature
> Verified that most recent version of BIOS is loaded (22.2)
> Attempted to search for implementation of "Additional drivers" for
chipset / USB3.0 controller, but nothing shows up
Thanks in advance for your support,
Best Regards
---
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: downing 2567 F.... pulseaudio
downing 3461 F.... pulseaudio
/dev/snd/controlC1: downing 2567 F.... pulseaudio
downing 3461 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2015-04-21 (2 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64
(20150218.1)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: MSI MS-7693
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.16.0-34-generic.efi.signed
root=/dev/mapper/ubuntu--vg-root ro quiet splash
ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8
RelatedPackageVersions:
linux-restricted-modules-3.16.0-34-generic N/A
linux-backports-modules-3.16.0-34-generic N/A
linux-firmware 1.127.11
RfKill:
Tags: trusty
Uname: Linux 3.16.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo wireshark
_MarkForUpload: True
dmi.bios.date: 12/16/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V22.2
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 970 GAMING (MS-7693)
dmi.board.vendor: MSI
dmi.board.version: 4.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 4.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrV22.2:bd12/16/2014:svnMSI:pnMS-7693:pvr4.0:rvnMSI:rn970GAMING(MS-7693):rvr4.0:cvnMSI:ct3:cvr4.0:
dmi.product.name: MS-7693
dmi.product.version: 4.0
dmi.sys.vendor: MSI
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