I've updated the BIOS and the problem persists.
[25528.167861] input: Logitech G500 as
/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/0003:046D:C068.0007/input/input23
[25528.168388] hid-generic 0003:046D:C068.0007: input,hidraw0: USB HID v1.11
Mouse [Logitech G500] on usb-0000:00:1a.0-1.2/input0
[25528.185380] input: Logitech G500 as
/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.1/0003:046D:C068.0008/input/input24
[25528.185926] hid-generic 0003:046D:C068.0008: input,hiddev0,hidraw1: USB HID
v1.11 Keyboard [Logitech G500] on usb-0000:00:1a.0-1.2/input1
[25537.536358] hid-generic 0003:046D:C068.0008: can't reset device,
0000:00:1a.0-1.2/input1, status -32
[25537.633297] hid-generic 0003:046D:C068.0007: can't reset device,
0000:00:1a.0-1.2/input0, status -32
[25537.690307] hid-generic 0003:046D:C068.0008: can't reset device,
0000:00:1a.0-1.2/input1, status -32
[25537.740397] usb 1-1.2: USB disconnect, device number 7
[25537.848182] hid-generic 0003:046D:C068.0007: can't reset device,
0000:00:1a.0-1.2/input0, status -32
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
83ET76WW (1.46 )
07/05/2013
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1442549
Title:
Mouse randomly stops working
Status in linux package in Ubuntu:
Confirmed
Bug description:
I'm getting:
$ dmesg | tail
[14462.953440] hid-generic 0003:046D:C068.0006: can't reset device,
0000:00:1a.0-1.1/input1, status -32
[14463.026461] hid-generic 0003:046D:C068.0005: can't reset device,
0000:00:1a.0-1.1/input0, status -32
[14463.185343] hid-generic 0003:046D:C068.0006: can't reset device,
0000:00:1a.0-1.1/input1, status -32
[14463.258490] hid-generic 0003:046D:C068.0005: can't reset device,
0000:00:1a.0-1.1/input0, status -32
[14463.417513] hid-generic 0003:046D:C068.0006: can't reset device,
0000:00:1a.0-1.1/input1, status -32
[14463.490441] hid-generic 0003:046D:C068.0005: can't reset device,
0000:00:1a.0-1.1/input0, status -32
[14463.841907] hid-generic 0003:046D:C068.0006: can't reset device,
0000:00:1a.0-1.1/input1, status -32
[14463.909385] hid-generic 0003:046D:C068.0005: can't reset device,
0000:00:1a.0-1.1/input0, status -32
from my Logitech G500 mouse.
Reconnecting to the same USB port doesn't help. When this happened to
me, the mouse was connected to usb 1-1.2. When reconnecting to usb
1-1.2 or usb 1-1.1 the mouse still seems dead (its lights are on
though) and dmesg says:
$ dmesg | tail
[14706.025327] usb 1-1.2: new full-speed USB device number 11 using ehci-pci
[14706.122374] usb 1-1.2: New USB device found, idVendor=046d, idProduct=c068
[14706.122387] usb 1-1.2: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[14706.122394] usb 1-1.2: Product: G500
[14706.122400] usb 1-1.2: Manufacturer: Logitech
[14706.122404] usb 1-1.2: SerialNumber: 2F1179246A0018
[14706.126257] input: Logitech G500 as
/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.0/0003:046D:C068.0017/input/input39
[14706.126926] hid-generic 0003:046D:C068.0017: input,hidraw0: USB HID v1.11
Mouse [Logitech G500] on usb-0000:00:1a.0-1.2/input0
[14706.140136] input: Logitech G500 as
/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.2/1-1.2:1.1/0003:046D:C068.0018/input/input40
[14706.140594] hid-generic 0003:046D:C068.0018: input,hiddev0,hidraw1: USB
HID v1.11 Keyboard [Logitech G500] on usb-0000:00:1a.0-1.2/input1
When reconnecting to usb 2-1.2 or usb 2-1.1 the mouse works fine.
Dmesg output:
$ dmesg | tail
[14601.933885] usb 2-1.1: new full-speed USB device number 13 using ehci-pci
[14602.030393] usb 2-1.1: New USB device found, idVendor=046d, idProduct=c068
[14602.030406] usb 2-1.1: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[14602.030414] usb 2-1.1: Product: G500
[14602.030420] usb 2-1.1: Manufacturer: Logitech
[14602.030427] usb 2-1.1: SerialNumber: 2F1179246A0018
[14602.034352] input: Logitech G500 as
/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/0003:046D:C068.0013/input/input35
[14602.034775] hid-generic 0003:046D:C068.0013: input,hidraw0: USB HID v1.11
Mouse [Logitech G500] on usb-0000:00:1d.0-1.1/input0
[14602.040030] input: Logitech G500 as
/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.1/0003:046D:C068.0014/input/input36
[14602.040480] hid-generic 0003:046D:C068.0014: input,hiddev0,hidraw1: USB
HID v1.11 Keyboard [Logitech G500] on usb-0000:00:1d.0-1.1/input1
This makes me think that it's probably not my mouse dying? Or could it
still be the case? It's around 3 or 4 years old so I wouldn't be too
surprised.
$ uname -a
Linux x-ThinkPad-T420 3.16.0-34-generic #45-Ubuntu SMP Mon Mar 23 17:21:27
UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
originally I reported this issue as a comment on
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1103164
ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: linux-image-3.16.0-34-generic 3.16.0-34.45
ProcVersionSignature: Ubuntu 3.16.0-34.45-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jakub 3472 F.... pulseaudio
CurrentDesktop: GNOME
Date: Fri Apr 10 10:46:42 2015
HibernationDevice: RESUME=UUID=9009e872-0f42-4632-bc0a-4a70931f9767
InstallationDate: Installed on 2011-06-06 (1403 days ago)
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
MachineType: LENOVO 4180W1G
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic
root=UUID=bdae0dca-070a-470b-a6c6-1fd1463cedad ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.16.0-34-generic N/A
linux-backports-modules-3.16.0-34-generic N/A
linux-firmware 1.138.1
SourcePackage: linux
UpgradeStatus: Upgraded to utopic on 2014-11-20 (140 days ago)
dmi.bios.date: 10/31/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 83ET66WW (1.36 )
dmi.board.asset.tag: Not Available
dmi.board.name: 4180W1G
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias:
dmi:bvnLENOVO:bvr83ET66WW(1.36):bd10/31/2011:svnLENOVO:pn4180W1G:pvrThinkPadT420:rvnLENOVO:rn4180W1G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 4180W1G
dmi.product.version: ThinkPad T420
dmi.sys.vendor: LENOVO
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