chris pollock, thank you for reporting this and helping make Ubuntu
better. Could you please test the latest upstream kernel available from
the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.
If the test did not allow you to test to the issue (ex. you couldn't boot into
the OS) please make a comment in your report about this, and continue to test
the next most recent kernel version until you can test to the issue. Once
you've tested the upstream kernel, please comment on which kernel version
specifically you tested. If this bug is fixed in the mainline kernel, please
add the following tags by clicking on the yellow circle with a black pencil
icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ
Where XY and Z are numbers corresponding to the kernel version.
If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ
Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results.
Thank you for your understanding.
** Tags added: latest-bios-a15 regression-update
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
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https://bugs.launchpad.net/bugs/1428356
Title:
USB printer will not print after boot
Status in linux package in Ubuntu:
Incomplete
Bug description:
After a reboot due to a kernel update my HP1020 printer is not
initialized. This is shown in my syslog:
Mar 4 15:32:42 localhost kernel: [ 178.196280] usblp 1-3.5:1.0: usblp0: USB
Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 4 15:32:42 localhost kernel: [ 178.198667] usblp0: removed
Mar 4 15:32:53 localhost kernel: [ 189.196356] usblp 1-3.5:1.0: usblp0: USB
Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 4 15:32:53 localhost kernel: [ 189.198743] usblp0: removed
Mar 4 15:33:04 localhost kernel: [ 200.196869] usblp 1-3.5:1.0: usblp0: USB
Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 4 15:33:04 localhost kernel: [ 200.199629] usblp0: removed
Mar 4 15:33:15 localhost kernel: [ 211.200586] usblp 1-3.5:1.0: usblp0: USB
Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
This just continues on for hundreds of entries until I unplug and
replug the printer back it and recycle power to it several times. It
will then eventually print a test page via 'CUPS'.
Some other information from my syslog
Mar 4 15:42:10 localhost kernel: [ 746.297929] usblp: can't set desired
altsetting 0 on interface 0
Mar 4 15:42:10 localhost kernel: [ 746.488804] usb 1-3.5: USB disconnect,
device number 5
Mar 4 15:42:14 localhost kernel: [ 750.528166] usb 1-3.5: new high-speed
USB device number 7 using ehci-pci
Mar 4 15:42:16 localhost udev-configure-printer: remove
/devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3.5
Mar 4 15:42:16 localhost colord: device removed:
sysfs-Hewlett-Packard-HP_LaserJet_1020
Mar 4 15:42:23 localhost kernel: [ 758.976137] usb 1-3.5: new high-speed
USB device number 8 using ehci-pci
Mar 4 15:42:23 localhost kernel: [ 759.088384] usb 1-3.5: New USB device
found, idVendor=03f0, idProduct=2b17
Mar 4 15:42:23 localhost kernel: [ 759.088389] usb 1-3.5: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Mar 4 15:42:23 localhost kernel: [ 759.088392] usb 1-3.5: Product: HP
LaserJet 1020
Mar 4 15:42:23 localhost kernel: [ 759.088394] usb 1-3.5: Manufacturer:
Hewlett-Packard
Mar 4 15:42:23 localhost kernel: [ 759.088396] usb 1-3.5: SerialNumber:
JL1F0DC
Mar 4 15:42:23 localhost kernel: [ 759.091958] usblp 1-3.5:1.0: usblp0: USB
Bidirectional printer dev 8 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 4 15:42:23 localhost logger: loading HP Device 001 008
Mar 4 15:42:23 localhost udev-configure-printer: add
/devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3.5
Mar 4 15:42:23 localhost udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:1a.7/usb1/1-3/1-3.5
Mar 4 15:42:23 localhost udev-configure-printer: MFG:Hewlett-Packard MDL:HP
LaserJet 1020 SERN:- serial:JL1F0DC
Mar 4 15:42:24 localhost kernel: [ 760.148568] usblp0: removed
Mar 4 15:42:24 localhost kernel: [ 760.159830] usblp 1-3.5:1.0: usblp0: USB
Bidirectional printer dev 8 if 0 alt 0 proto 2 vid 0x03F0 pid 0x2B17
Mar 4 15:42:24 localhost udev-configure-printer: URI contains USB serial
number
Mar 4 15:42:24 localhost udev-configure-printer: URI match:
usb://HP/LaserJet%201020?serial=JL1F0DC
Mar 4 15:42:24 localhost udev-configure-printer: SERN field matches USB
serial number
Mar 4 15:42:24 localhost udev-configure-printer: URI match:
hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
Mar 4 15:42:24 localhost udev-configure-printer: URI of detected printer:
usb://HP/LaserJet%201020?serial=JL1F0DC, normalized: laserjet 1020 serial
jl1f0dc
Mar 4 15:42:24 localhost udev-configure-printer: URI of print queue:
usb://HP/LaserJet%201020?serial=JL1F0DC, normalized: laserjet 1020 serial
jl1f0dc
Mar 4 15:42:24 localhost udev-configure-printer: Queue
ipp://localhost:631/printers/HP-LaserJet-1020 has matching device URI
Mar 4 15:42:24 localhost udev-configure-printer: URI of detected printer:
hp:/usb/HP_LaserJet_1020?serial=JL1F0DC, normalized: laserjet 1020 serial
jl1f0dc
Mar 4 15:42:24 localhost udev-configure-printer: Queue
ipp://localhost:631/printers/HP-LaserJet-1020 has matching device URI
Mar 4 15:42:26 localhost kernel: [ 762.327990] usblp0: removed
Mar 4 15:42:30 localhost colord: Device added:
sysfs-Hewlett-Packard-HP_LaserJet_1020
chris@localhost:~$ lsb_release -rd
Description: Ubuntu 14.04.2 LTS
Release: 14.04
Kernel version 3.13.0-46-generic #77-Ubuntu SMP Mon Mar 2 18:23:39 UTC
2015 x86_64 x86_64 x86_64 GNU/Linux
chris@localhost:~$ lsusb
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 006: ID 1058:0830 Western Digital Technologies, Inc.
Bus 001 Device 008: ID 03f0:2b17 Hewlett-Packard LaserJet 1020
Bus 001 Device 004: ID 0bc2:2120 Seagate RSS LLC
Bus 001 Device 003: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 002: ID 1241:1166 Belkin MI-2150 Trust Mouse
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
chris@localhost:~$ hp-info -i
HP Linux Imaging and Printing System (ver. 3.15.2)
Device Information Utility ver. 5.2
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: No device found that support this feature.
chris@localhost:~$ hp-makeuri 1:008
HP Linux Imaging and Printing System (ver. 3.15.2)
Device URI Creation Utility ver. 5.0
Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: Device not found
chris@localhost:~$ lpinfo -v
network ipp14
network ipps
network https
network ipp
serial serial:/dev/ttyS0?baud=115200
network http
direct hp:/usb/HP_LaserJet_1020?serial=JL1F0DC
direct usb://HP/LaserJet%201020?serial=JL1F0DC
network smb
network socket
direct hpfax
network lpd
direct parallel:/dev/lp0
What should have happened - The printer should print after booting without
having to go through a bunch of steps to get it to work. It has worked
flawlessly in previous kernel versions.
---
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: chris 3929 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=bb329dc0-0642-4b6a-876a-12c2f02fb7f6
InstallationDate: Installed on 2014-10-24 (134 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 780
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic
root=UUID=4254a7e9-429b-4f53-a08c-ae7ff839b98f ro drm.debug=0x66
ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15
RelatedPackageVersions:
linux-restricted-modules-3.13.0-46-generic N/A
linux-backports-modules-3.13.0-46-generic N/A
linux-firmware 1.127.11
RfKill:
Tags: trusty
Uname: Linux 3.13.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/06/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A15
dmi.board.name: 0C27VV
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.asset.tag: LE0006476
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvrA15:bd08/06/2013:svnDellInc.:pnOptiPlex780:pvr:rvnDellInc.:rn0C27VV:rvrA01:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 780
dmi.sys.vendor: Dell Inc.
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