Public bug reported: On my new Acer Aspire E 13 ES1-311C03V i installed a dual boot with Ubuntu 14.04
The touchpad (labeled as PRECISION TOUCHPAD on the sticker on the computer) works fine on windows 8, but not in ubuntu (from the beginning). In windows everything works, but in Ubuntu it does not respond at all. An external mouse does work fine, it is only the touchpad that does not work. https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo instructs to attatch ~/dmesg, ~/devices, and /var/log/Xorg.0.lo but launchpad only allows one attatchement so i will combine them in an archive. Any help/soludion/fix will be much appreciated, as i have been using ubuntu for years now on previous computers, and i would really regret it having to change back to windows because the touchpad is not working on my new laptop. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-32-generic 3.13.0-32.57 [modified: boot/vmlinuz-3.13.0-32-generic] ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4 Uname: Linux 3.13.0-32-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: johan 2116 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jan 22 17:31:50 2015 HibernationDevice: RESUME=UUID=939b04ba-3c69-4f3e-93b2-ae1c7faf4b76 InstallationDate: Installed on 2015-01-22 (0 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd Bus 001 Device 003: ID 04ca:300b Lite-On Technology Corp. Bus 001 Device 009: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire ES1-311 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=dc1d32d6-a877-45d9-9359-492a5cb94fc9 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-3.13.0-32-generic N/A linux-backports-modules-3.13.0-32-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/24/2014 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.10 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Aspire ES1-311 dmi.board.vendor: Acer dmi.board.version: V1.10 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.10 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.10:rvnAcer:rnAspireES1-311:rvrV1.10:cvnAcer:ct10:cvrV1.10: dmi.product.name: Aspire ES1-311 dmi.product.version: V1.10 dmi.sys.vendor: Acer ** Affects: linux (Ubuntu) Importance: Undecided Status: Confirmed ** Tags: amd64 apport-bug trusty ** Attachment added: "dmesg, cat /proc/bus/input/devices and /var/log/Xorg.0.log" https://bugs.launchpad.net/bugs/1413659/+attachment/4303653/+files/Attatchment.tar.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1413659 Title: Precision Touchpad does not work in Ubuntu 14.04.1 LTS after installing ubuntu on new Acer Aspire E 13 ES1-311C03V Status in linux package in Ubuntu: Confirmed Bug description: On my new Acer Aspire E 13 ES1-311C03V i installed a dual boot with Ubuntu 14.04 The touchpad (labeled as PRECISION TOUCHPAD on the sticker on the computer) works fine on windows 8, but not in ubuntu (from the beginning). In windows everything works, but in Ubuntu it does not respond at all. An external mouse does work fine, it is only the touchpad that does not work. https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo instructs to attatch ~/dmesg, ~/devices, and /var/log/Xorg.0.lo but launchpad only allows one attatchement so i will combine them in an archive. Any help/soludion/fix will be much appreciated, as i have been using ubuntu for years now on previous computers, and i would really regret it having to change back to windows because the touchpad is not working on my new laptop. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-32-generic 3.13.0-32.57 [modified: boot/vmlinuz-3.13.0-32-generic] ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4 Uname: Linux 3.13.0-32-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: johan 2116 F.... pulseaudio CurrentDesktop: Unity Date: Thu Jan 22 17:31:50 2015 HibernationDevice: RESUME=UUID=939b04ba-3c69-4f3e-93b2-ae1c7faf4b76 InstallationDate: Installed on 2015-01-22 (0 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd Bus 001 Device 003: ID 04ca:300b Lite-On Technology Corp. Bus 001 Device 009: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire ES1-311 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=dc1d32d6-a877-45d9-9359-492a5cb94fc9 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-3.13.0-32-generic N/A linux-backports-modules-3.13.0-32-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 10/24/2014 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.10 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Aspire ES1-311 dmi.board.vendor: Acer dmi.board.version: V1.10 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.10 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.10:rvnAcer:rnAspireES1-311:rvrV1.10:cvnAcer:ct10:cvrV1.10: dmi.product.name: Aspire ES1-311 dmi.product.version: V1.10 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1413659/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
