** Attachment removed: "UdevDb.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667601/+files/UdevDb.txt
** Attachment removed: "UdevLog.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667602/+files/UdevLog.txt ** Attachment removed: "ProcModules.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667598/+files/ProcModules.txt ** Attachment removed: "PulseList.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667599/+files/PulseList.txt ** Attachment removed: "RfKill.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667600/+files/RfKill.txt ** Attachment removed: "WifiSyslog.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667603/+files/WifiSyslog.txt ** Attachment removed: "ProcCpuinfo.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667596/+files/ProcCpuinfo.txt ** Attachment removed: "IwConfig.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667593/+files/IwConfig.txt ** Attachment removed: "Lspci.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667594/+files/Lspci.txt ** Attachment removed: "ProcInterrupts.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667597/+files/ProcInterrupts.txt ** Attachment removed: "Lsusb.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667595/+files/Lsusb.txt ** Attachment removed: "CurrentDmesg.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667591/+files/CurrentDmesg.txt ** Attachment removed: "HookError_cloud_archive.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667592/+files/HookError_cloud_archive.txt ** Attachment removed: "CRDA.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667590/+files/CRDA.txt ** Attachment removed: "AlsaInfo.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667588/+files/AlsaInfo.txt ** Attachment removed: "BootDmesg.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176122/+attachment/3667589/+files/BootDmesg.txt ** Description changed: this is a problem with all ubuntu variants and others based on ubuntu (namely linux mint). it exists in 13.04 and 12.10 and if the laptop is pluged into ac power, the laptop will randomly restart. it could be in 30 seconds, or 30 minutes. I have left the laptop to sit, at desktop, come back and opened a terminal and bam! computer restarts. no warning. by accident I had it unplugged one day and it did not restart once. I finally figured out the source of the problem (ac power cord). this problem does not exist with other Linux distributions. Ubuntu and Linux Mint are the only ones with the problem. If I install Ubuntu or Mint and run on battery power, excellent. no crashes of any kind. the problem only exists when ac power charger cable is plugged in. - --- + --- ApportVersion: 2.9.2-0ubuntu8 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: dave 1955 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: dave 1955 F.... pulseaudio DistroRelease: Ubuntu 13.04 HibernationDevice: RESUME=UUID=abac56ff-271b-49a5-a912-e76be0c26042 InstallationDate: Installed on 2013-05-04 (2 days ago) InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) MachineType: ASUSTeK Computer Inc. U56E MarkForUpload: True Package: linux (not installed) ProcEnviron: - TERM=xterm - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=en_US.UTF-8 - SHELL=/bin/bash + TERM=xterm + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=11179c05-2874-4d05-be40-9e7468f2d730 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8 RelatedPackageVersions: - linux-restricted-modules-3.8.0-19-generic N/A - linux-backports-modules-3.8.0-19-generic N/A - linux-firmware 1.106 + linux-restricted-modules-3.8.0-19-generic N/A + linux-backports-modules-3.8.0-19-generic N/A + linux-firmware 1.106 Tags: raring Uname: Linux 3.8.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 09/29/2011 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: U56E.211 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: U56E dmi.board.vendor: ASUSTeK Computer Inc. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK Computer Inc. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU56E.211:bd09/29/2011:svnASUSTeKComputerInc.:pnU56E:pvr1.0:rvnASUSTeKComputerInc.:rnU56E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0: dmi.product.name: U56E dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK Computer Inc. - --- - ApportVersion: 2.9.2-0ubuntu8 - Architecture: amd64 - AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: dave 1955 F.... pulseaudio - DistroRelease: Ubuntu 13.04 - HibernationDevice: RESUME=UUID=abac56ff-271b-49a5-a912-e76be0c26042 - InstallationDate: Installed on 2013-05-04 (2 days ago) - InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) - MachineType: ASUSTeK Computer Inc. U56E - MarkForUpload: True - Package: linux (not installed) - ProcEnviron: - TERM=xterm - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=en_US.UTF-8 - SHELL=/bin/bash - ProcFB: 0 inteldrmfb - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=11179c05-2874-4d05-be40-9e7468f2d730 ro quiet splash vt.handoff=7 - ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8 - RelatedPackageVersions: - linux-restricted-modules-3.8.0-19-generic N/A - linux-backports-modules-3.8.0-19-generic N/A - linux-firmware 1.106 - Tags: raring - Uname: Linux 3.8.0-19-generic x86_64 - UpgradeStatus: No upgrade log present (probably fresh install) - UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo - dmi.bios.date: 09/29/2011 - dmi.bios.vendor: American Megatrends Inc. - dmi.bios.version: U56E.211 - dmi.board.asset.tag: ATN12345678901234567 - dmi.board.name: U56E - dmi.board.vendor: ASUSTeK Computer Inc. - dmi.board.version: 1.0 - dmi.chassis.asset.tag: No Asset Tag - dmi.chassis.type: 10 - dmi.chassis.vendor: ASUSTeK Computer Inc. - dmi.chassis.version: 1.0 - dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU56E.211:bd09/29/2011:svnASUSTeKComputerInc.:pnU56E:pvr1.0:rvnASUSTeKComputerInc.:rnU56E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0: - dmi.product.name: U56E - dmi.product.version: 1.0 - dmi.sys.vendor: ASUSTeK Computer Inc. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1176122 Title: computer randomly restarts when ac power adapter is used. Status in “linux” package in Ubuntu: Incomplete Bug description: this is a problem with all ubuntu variants and others based on ubuntu (namely linux mint). it exists in 13.04 and 12.10 and if the laptop is pluged into ac power, the laptop will randomly restart. it could be in 30 seconds, or 30 minutes. I have left the laptop to sit, at desktop, come back and opened a terminal and bam! computer restarts. no warning. by accident I had it unplugged one day and it did not restart once. I finally figured out the source of the problem (ac power cord). this problem does not exist with other Linux distributions. Ubuntu and Linux Mint are the only ones with the problem. If I install Ubuntu or Mint and run on battery power, excellent. no crashes of any kind. the problem only exists when ac power charger cable is plugged in. --- ApportVersion: 2.9.2-0ubuntu8 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: dave 1955 F.... pulseaudio DistroRelease: Ubuntu 13.04 HibernationDevice: RESUME=UUID=abac56ff-271b-49a5-a912-e76be0c26042 InstallationDate: Installed on 2013-05-04 (2 days ago) InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) MachineType: ASUSTeK Computer Inc. U56E MarkForUpload: True Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=11179c05-2874-4d05-be40-9e7468f2d730 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.8.0-19.30-generic 3.8.8 RelatedPackageVersions: linux-restricted-modules-3.8.0-19-generic N/A linux-backports-modules-3.8.0-19-generic N/A linux-firmware 1.106 Tags: raring Uname: Linux 3.8.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 09/29/2011 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: U56E.211 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: U56E dmi.board.vendor: ASUSTeK Computer Inc. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK Computer Inc. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrU56E.211:bd09/29/2011:svnASUSTeKComputerInc.:pnU56E:pvr1.0:rvnASUSTeKComputerInc.:rnU56E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0: dmi.product.name: U56E dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK Computer Inc. 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