https://bugs.kde.org/show_bug.cgi?id=492020
Tom Grushka <tom+...@dra11y.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|RESOLVED |REOPENED
Resolution|NOT A BUG |---
Ever confirmed|0 |1
--- Comment #2 from Tom Grushka <tom+...@dra11y.com> ---
Look, I am a user with a disability, I came to you for help with a very
specific problem, went through the trouble and time to describe it in detail,
and received a flippant response that did not acknowledge my frustration or the
effort I put in to seek help, and offered no pointers or hints on what I might
be able to do to resolve this problem as a user of the software that you
created.
Clearly, you have put a lot of effort into developing this app over many years.
I appreciate your work on it. Dismissing users like this undermines those
efforts and reflects negatively on both your project and yourself as a
developer. I’m sure this is not what you intended.
I would appreciate some pointers on what you mean by, “check your system
settings.” If you read my report clearly, you will see that I already did that.
Surely after developing this app for 20 years, you’ve seen users with this
problem before.
If you don’t know the answer, it’s OK to admit that you don’t know. But you
have a whole list of contributors, someone of which has surely seen this
problem before.
The very least you could do is help get me to someone on your team who could
actually help. You want people to adopt Linux, but the attitude shown here is
exactly why people are not embracing Linux.
Maybe the problem is not your fault, but instead of being part of the problem
in the Linux community, how about being part of the solution and being a bit
more helpful?
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