https://bugs.kde.org/show_bug.cgi?id=400264
--- Comment #4 from ocumo <kxk-ocumoatbugs...@lugosys.com> --- (In reply to Nate Graham from comment #3) > Ah, I missed that you were installing via the PPA. The PPA is indeed owned > by the Kdenlive developers, so it's appropriate to keep this open. > > I understand that you're frustrated, but let's try to keep the attitude to a > minimum. Thanks for the prompt reply. I totally agree that we have to keep it nice. Not only here, everywhere. There is also such thing "action and reaction". My remarks are assertive, not disrespectful, because the reply was crying for an assertive remark. I did say and repeat now that this is not about persons, it is a technical thing about code, and my report is about code and the impact of code on normal users, and I will keep it in that scope. That doesn't mean that a nonsense, not applicable, copy/paste reply that has all the characteristics of "not my fault, look elsewhere" doesn't deserve an assertive reaction, and as said in my comment, it can only be explained two ways: either a silly mistake (which seems to have been the case) or a questionable practice that is far too common in certain bug trackers on this Planet (and yes, the pun is intended: action and reaction, which is what we should try to stop). I would be delightful to prove with embarrassing evidences that what I am saying is dramatically true, but not in this thread. This bug tracker is one of the most blatant examples in my favor, but not exclusively, sadly. So while I support the use of more sugar and less vinegar, I also have to highlight that there is a good portion of the later in your comments. But to re-focus in what matters: 1. I appreciate that you recognize that I am right. This means the report is correct and valid and thus it should be processed appropriately. 2. Users that care to spend a big amount of time to produce bug reports and investigate things and follow up on FOSS programs, do so because they are committed to the project in their own way and that has also big costs for them. So it's not only the efforts of the devs. It is also the sacrifices that many users do in going through this type of things. It is dramatic that most users don't know how to or are afraid of trying reporting anything because the rule is, specially in certain bug trackers, that they are going to get either a patronizing or an evasive or yet a confusing mambojumbo dev talk about some procedural thing (equivalent to "lawyer talk") to deviate from what matters: The USER'S experience. 3. I have had so many bad experiences with Kdenlive that if I would open a bug report for each one I would get crazy. But when I decide to sacrifice a big portion of my time in order to help the developers (I program too) but most specially the USERs, the last thing I need to get through is enter in a discussion about bad attitudes or much less about semantics of what bugtrackers of the planet say an English word means. That is relevant for the owners of the project, but not at all for users. If users are treated as developers, then it's better not have bug trackers at all. Not everybody is a dev, same as not everybody is a lawyer. Though I am a developer, I have had my own bugtrackers and I know what does it mean to me when I RESOLVE something. But that is not relevant, it's NOT about me and I shall not discuss semantics here and ignore the real issue. Thanks again for rectifying your initial reply, I remain available for helping if and as I can, even if it is a small contribution. -- You are receiving this mail because: You are watching all bug changes.
