We did open a ticket with Rocket. I had someone on a Teams call watching us 
reproduce the error on our system. 
They had not, up to that time, been able to reproduce it on one of their 
systems.

It has been very frustrating!

On Thursday, December 15, 2022 at 4:10:05 PM UTC-5 Rick Weiser wrote:

> Sorry, I see that Robert is on the email.  What is Rocket doing about the 
> issue?
>
> On Thursday, December 15, 2022 at 4:09:03 PM UTC-5 Rick Weiser wrote:
>
>> Hi Cliff,
>>
>> Why aren't you opening a support call with Rocket?
>>
>> Rick
>>
>> On Saturday, December 10, 2022 at 12:13:40 AM UTC-5 [email protected] 
>> wrote:
>>
>>> We recently upgrade from JBase 5.2 to JBase 5.8 (Minor 6.5, Patch 
>>> d08c917, Change 25023)
>>>
>>> We have discovered that ICONV DOES NOT WORK under several circumstances. 
>>> We have been unable to make simple test cases as ICONV does work sometimes 
>>> and seems to work in our test case attempts. 
>>>
>>> Robert Burke from Rocket (Zumasys) has been on our system and witnessed 
>>> the troublesome behavior of this very important and primary function.
>>>
>>> It has caused major problems with our system. It has effected our 
>>> inventory to the tune of hundreds of thousands of dollars and we have spent 
>>> hundreds of man hours fixing data and creating programming work arounds.
>>>
>>> Has anyone else experienced this.
>>>
>>> I caution everyone to not upgrade until they can guarantee this issue is 
>>> resolved.
>>
>>

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