On 05/23/2012 12:45 PM, Tom Plancon wrote:
On 5/23/2012 11:01 AM, Bron Gondwana wrote:On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote:On 5/21/2012 4:55 PM, Bron Gondwana wrote:On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:On 5/18/2012 4:45 PM, Bron Gondwana wrote:On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:Hello, I'm not sure this is the list to post my issue but thought I'd give it a shot. We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50(2.3.16 I assume)users. All users have Thunderbird 11-12 as their email client. A couple of the users rely on "tagging" email in Tbird heavily. Periodically, they lose the tags they have placed for no apparent reason. They are there for a few days/weeks, then gone. Is this something that could be happening in Cyrus, or is it strictly a Thunderbird issue? Any input is appreciated! Thanks!Possibly a Cyrus thing. Is there anything in syslog? It sounds like you're losing the cyrus.header files, which is where the tag names are stored. Bron.Bron, Thanks for the reply. Yes I am using 2.3.16! I believe all of the Cyrus logging is into /var/log/maillog. I inherited this config. What would I look for in maillog?IOERROR is a good start. Bron.The only IOERROR I see is related to "fstating sieve script" for some users. Any other possibilities?No, that's not likely to be it. What's the output when you select the mailbox? This is the kind of things I get: . select inbox * 7925 EXISTS * 0 RECENT * FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification) * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok * OK [UNSEEN 7924] Ok * OK [UIDVALIDITY 1148523981] Ok * OK [UIDNEXT 922311] Ok * OK [HIGHESTMODSEQ 295339131819983] Ok * OK [URLMECH INTERNAL] Ok * OK [ANNOTATIONS 65536] Ok . OK [READ-WRITE] Completed The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the mailbox has forgotten about the flags, or if they've been cleared by something. I expect from Thunderbird you will see things like $Label1, $Label2, etc. Another possibility is some bogus client sending STORE FLAGS rather than STORE +FLAGS when it wants to set something. Bron.Bron, Now I'm really in over my head. Not familiar with "select" command. That does not appear to be in the "cyradm" commands. How would I get to that?
You need to telnet to port 143 of your server and enter this command including the dot and with a real userid and password.
. login userid password Then enter: . select inbox
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