> From: Kevin <[EMAIL PROTECTED]> > Date: Tue, 26 Oct 2004 07:55:14 -0400 > To: Cyrus IMAP <[EMAIL PROTECTED]> > Subject: Re: Best way to implement helpdesk functionality? > > On Mon, 2004-10-25 at 10:28 -0300, Henrique de Moraes Holschuh wrote: >> On Mon, 25 Oct 2004, Kevin wrote: >>> 1) email sent to [EMAIL PROTECTED] gets sent directly to some list of >>> ... >> This is not the kind of reply you want, I know. But why don't you use a >> free-software helpdesk system, such as http://otrs.org/ ? >> > > On the contrary! This is exactly the kind of reply that I want because > it never even occurred to me to do something like this! I'm going to > try and set it up right now. Thanks very much, Henrique!
You might also try One-or-Zero. I've used both ORTS and 1-or-0, and my people prefer 1-or-0. http://www.oneorzero.com also open-source. > > > -- > Kevin > http://www.gnosys.us > > --- > Cyrus Home Page: http://asg.web.cmu.edu/cyrus > Cyrus Wiki/FAQ: http://cyruswiki.andrew.cmu.edu > List Archives/Info: http://asg.web.cmu.edu/cyrus/mailing-list.html > > --- Cyrus Home Page: http://asg.web.cmu.edu/cyrus Cyrus Wiki/FAQ: http://cyruswiki.andrew.cmu.edu List Archives/Info: http://asg.web.cmu.edu/cyrus/mailing-list.html
