Hello Ken,

Ken Murchison wrote:

Joao Pedras wrote:

Hi all!

I have this user's box which is NOT over quota but Cyrus insists on saying that it is to sendmail. Also
I am not able to drag messages into it.


I have ran 'reconstruct' on the the folder with '-r -f' and 'cyrquota -f' also. I have increased/decreased the quota...

The problem does not go away.

Could someone please provide some insight on this issue?


How do you know for a fact that the user is not over quota?


Well... the a 'du' on the filesystem shows the usage around 2Gb. The quota root was
set to 5,000,000. Plus 'cyrquota' would report around 40% usage which agrees with
the number I just gave you.


Keep in mind that a quotaroot includes ALL submailboxes.

And that is the reason why I check 'du' on filesystem folder.


Are there \Deleted messages which have not been expunged?

Not quite sure. Wouldn't these count?


Is the MUA using a Trash folder?


In the user's inbox? Yes, but that one is empty. Wouldn't that also add up to the
quota root?


Two additional details:
1) it's cyrus 2.0.17
2) I attempted to set the quota to 50,000,000 and the problem went away. With that
quota value the usage is down to 4%.


Thanks Ken!!!
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