I got a weird problem here and I wanted to see if anyone else has
experienced similar problems.
My current config is 2.0.16 / RH 7.1 / 2.4.3-12 kernel
Once in a while, when a user goes to copy a message from their Inbox to
a subfolder, it locks their IMAP session, After closing the mail client
(Webmail or Netscape Messenger), when they log back in, now they cannot
delete any messages in any of their folders, and, in addition, they
cannot write to any folders under their account. Furthermore, Postfix
starts deferring mail because it cannot write to the users Inbox either.
No problem I figure - run a reconstruct or a quota fix and everything
should be fine. Not exactly - when you run the reconstruct, it will
pause indefinitely on the folder where the message they were trying to
copy was located. The only way to have reconstruct continue is if I
manually delete the cyrus.cache, cyrus.header, and the cyrus.index in
this folder and restart the reconstruct command. Now it will continue
past this folder until it gets to the folder where the message was
getting copied into. Once again, I need to delete the cyrus.cache,
cyrus.header, and the cyrus.index in this folder, and restart
reconstruct. When reconstruct successfully completes, the user still
sees the same problems deleting mail and Postfix still cannot deliver.
It is almost as if Cyrus, or some other process, has a "lock" on the
account. The only way to rectify the problem is to restart the master
process, which wouldn't be a problem if everyone else didn't get kicked
off of the system when you do.
Has anyone experienced a similar problem? Does anyone have any ideas?
Thanks -John
