Steve, We've been steering customers toward Emma (www.myemma.com). Customers still look to us for their IT consulting needs, and get their basic (and advanced IMAP & collaboration) email services from us. We have not found that steering customers in this direction weakens our relationship with the customer, but rather strengthens it as they get a good mass email solution and don't have the constant headache / stress of our not being able to service their mass email needs smoothly. In many cases, we also manage their mass mailings for them, for a fee (another source of income).
Thanks, Adam ----- Original Message ----- From: Steve Guluk To: [email protected] Sent: Wednesday, December 10, 2008 11:45 AM Subject: [IMail Forum] Clients want to send mass emails Hello, As the economy prompts companies to do all they can to market their products, email blasts are an attractive inexpensive means to get marketing in front of many people. Problem is, Blacklists from users that fail to subscribe to whatever necessary standards are deemed essential to be a legitimate email. And that one client can hurt the other clients on the mail server that have nothing to do with the offending clients mass mailing. What do other server owners do? Tell the client no-way and risk having them go elsewhere? I usually try to get them to go to Constant Contact but some still push hard to use the email account they have with me. I have a limitation of 50 recipients per email but what other resources are available to us to help handle this condition in the best manner? What standards and policies do you do at your business? Regards, Steve Guluk SGDesign (949) 661-9333
