Hello,
For some time now our customers (both on our Imail server and their own
Imail servers on our IP's) have been unable to reliably and consistently
deliver email to Comcast email addresses.
When I check the logs I see a response from the Comcast servers "comcast
reverse DNS failure : try again later"
We have reverse DNS records.
I've tried phoning, emailing, chatting Comcast. I can't get beyond tier 1
tech support who neither understands DNS nor can move me up to tier 2
because I am neither a customer nor calling from an area in which Comcast
provides service.
I've been directed to a form to fill out to get an IP unblocked. I've
filled that form out many times, noting in the comments field the actual
nature of the problem. I get a response saying our IP isn't blocked.
I've sent email to [EMAIL PROTECTED] and received an automated response. To
add insult to injury, the automated response contains broken links.
I've had Comcast customers, armed with notes, try to get their request for
assistance escalated beyond tier 1. No go.
Does anyone have any contacts at Comcast and/or other ideas?
Thanks,
Katie
