Hi,
"Opened on" will be available on ticket templates on 0.84 version .
See ticket : https://forge.indepnet.net/issues/3414
Regards
Julien Dombre
Le 30/08/2012 20:09, Daniel Gouveia de Souza a écrit :
Hi Julien,
Thank you for your reply. After your tip I checked into the ticket
templates. A combination of predefined and hidden fields features
would give me exactly what I wanted, but the "Opened On" field is not
listed there.
I did the following test with the "Due Date" field:
1 - On Predefined Fields I set it to "Now"
2 - On Hidden Fields I set it to be hidden.
3 - On Standard Interface I can see the current time but I cannot edit
it.
This is exactly what I would like to do with the "Opened On", so the
Opening Date is always the Original time when the ticket was created
and cannot be changed.
Any idea if it is possible to add this field to the list?
Thank very much for you help.
Regards,
Daniel Gouveia de Souza
On Mon, Aug 27, 2012 at 3:50 AM, MoYo <[email protected]
<mailto:[email protected]>> wrote:
Hi,
Do you take a look to ticket templates ?
Regards
Julien Dombre
Le 24/08/2012 19:09, Daniel Gouveia de Souza a écrit :
Hi Guys,
Congratulations for the work on the software. I'm looking for a
way of restricting the ability of a technician to update some
fields on the ticket. In this particular case is the "Opened on"
field.
We use this field to track the average resolution time for our
tickets, but we noticed that technician can simply change this
field. I tried to restrict via the profile, but I couldn't find a
way of doing it. I looked for plug-ins but I couldn't find it
either.
I would like to confirm if this is something that the GLPI
doesn't have by default and whether or not it would be added on
as a new feature on a future release.
Regards,
Daniel Gouveia
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