Le 01/09/2011 23:31, Trey Dockendorf a écrit :
The first option sounds better and would allow for more flexability,
especially in my organization.
Could you explain us why ?
Thanks
Julien
- Trey
On Sep 1, 2011 3:33 PM, "MoYo" <[email protected]
<mailto:[email protected]>> wrote:
> Hi,
>
> We are working on templates for tickets in order to set mandatories,
> hidden and predefined fields.
> We have two choices to implement that :
> - Permit to choose a template on ticket creation.
> - Link templates to ticket's categories. Selecting a category will load
> the template.
>
> What do you think about these 2 options ?
>
> Regards
>
> Julien
>
>
>
>
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