On Thu, 17 Jun 2010 14:20:34 +0200 Sebastian Pipping <sp...@gentoo.org> wrote:
> On 06/17/10 05:24, Jeroen Roovers wrote: > > Well, apart from explaining technical stuff[1] as in the example > > above, we could obviously explain how our developers work, how much > > most of them get payed for doing that, inform users of our services > > what they can and cannot expect to get. > > It sounds a bit like if we explained ourselves we could continue as is > instead of improving processes on our side. Maybe it would improve > the whole situation a bit [... ] Faced with users with little bug analysis/bug reporting/problem solving skills who merely exclaim that something is wrong, there's obviously a need to explain some of the basics. I guess that's not what this thread was initially about. :) > [ ...] but it pushes away resposibility to > others and it wouldn't help developer to developer conflicts either. > Maybe we can still make use of that idea. I didn't intend to touch upon the subject of conflicts between developers and I am not going to. What you set out to discuss was the tone developers use that might scare away new users/developers.
