On Thu, Apr 23, 2009 at 06:58:53AM -0700, joeygartin wrote:
> Their inner sorrow is projected out in a form of rage and that usually
> (hopefully) only comes out as rude, curt and inpatient.

That's a common misperception.

<http://www.catb.org/~esr/faqs/smart-questions.html#keepcool>

>> ## Dealing with rudeness ##
>> 
>> Much of what looks like rudeness in hacker circles is not intended to
>> give offense. Rather, it's the product of the direct,
>> cut-through-the-bullshit communications style that is natural to
>> people who are more concerned about solving problems than making
>> others feel warm and fuzzy.
>> 
>> When you perceive rudeness, try to react calmly. If someone is really
>> acting out, it is very likely a senior person on the list or
>> newsgroup or forum will call him or her on it. If that doesn't happen
>> and you lose your temper, it is likely that the person you lose it at
>> was behaving within the hacker community's norms and you will be
>> considered at fault. This will hurt your chances of getting the
>> information or help you want.
>> 
>> On the other hand, you will occasionally run across rudeness and
>> posturing that is quite gratuitous. The flip-side of the above is
>> that it is acceptable form to slam real offenders quite hard,
>> dissecting their misbehavior with a sharp verbal scalpel. Be very,
>> very sure of your ground before you try this, however. The line
>> between correcting an incivility and starting a pointless flamewar is
>> thin enough that hackers themselves not infrequently blunder across
>> it; if you are a newbie or an outsider, your chances of avoiding such
>> a blunder are low. If you're after information rather than
>> entertainment, it's better to keep your fingers off the keyboard than
>> to risk this.
>> 
>> (Some people assert that many hackers have a mild form of autism or
>> Asperger's Syndrome, and are actually missing some of the brain
>> circuitry that lubricates "normal" human social interaction. This may
>> or may not be true. If you are not a hacker yourself, it may help you
>> cope with our eccentricities if you think of us as being
>> brain-damaged. Go right ahead. We won't care; we like being whatever
>> it is we are, and generally have a healthy skepticism about clinical
>> labels.)
>> 
>> In the next section, we'll talk about a different issue; the kind of
>> "rudeness" you'll see when you misbehave.
>>
>> 
>> ## On Not Reacting Like A Loser ##
>> 
>> Odds are you'll screw up a few times on hacker community forums -- in
>> ways detailed in this article, or similar. And you'll be told exactly
>> how you screwed up, possibly with colourful asides. In public.
>> 
>> When this happens, the worst thing you can do is whine about the
>> experience, claim to have been verbally assaulted, demand apologies,
>> scream, hold your breath, threaten lawsuits, complain to people's
>> employers, leave the toilet seat up, etc. Instead, here's what you
>> do:
>> 
>> Get over it. It's normal. In fact, it's healthy and appropriate.
>> 
>> Community standards do not maintain themselves: They're maintained by
>> people actively applying them, visibly, in public. Don't whine that
>> all criticism should have been conveyed via private e-mail: That's
>> not how it works. Nor is it useful to insist you've been personally
>> insulted when someone comments that one of your claims was wrong, or
>> that his views differ. Those are loser attitudes.
>> 
>> There have been hacker forums where, out of some misguided sense of
>> hyper-courtesy, participants are banned from posting any
>> fault-finding with another's posts, and told "Don't say anything if
>> you're unwilling to help the user." The resulting departure of
>> clueful participants to elsewhere causes them to descend into
>> meaningless babble and become useless as technical forums.
>> 
>> Exaggeratedly "friendly" (in that fashion) or useful: Pick one.
>> 
>> Remember: When that hacker tells you that you've screwed up, and (no
>> matter how gruffly) tells you not to do it again, he's acting out of
>> concern for (1) you and (2) his community. It would be much easier
>> for him to ignore you and filter you out of his life. If you can't
>> manage to be grateful, at least have a little dignity, don't whine,
>> and don't expect to be treated like a fragile doll just because
>> you're a newcomer with a theatrically hypersensitive soul and
>> delusions of entitlement.
>> 
>> Sometimes people will attack you personally, flame without an
>> apparent reason, etc., even if you don't screw up (or have only
>> screwed up in their imagination). In this case, complaining is the
>> way to really screw up.
>> 
>> These flamers are either lamers who don't have a clue but believe
>> themselves to be experts, or would-be psychologists testing whether
>> you'll screw up. The other readers either ignore them, or find ways
>> to deal with them on their own. The flamers' behavior creates
>> problems for themselves, which don't have to concern you.
>> 
>> Don't let yourself be drawn into a flamewar, either. Most flames are
>> best ignored -- after you've checked whether they are really flames,
>> not pointers to the ways in which you have screwed up, and not
>> cleverly ciphered answers to your real question (this happens as
>> well).

-- 
Phil Mocek

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