OK. Thanks for the clarifications, but I'm not ready to give up yet. :-)

To answer your first question, the question really wouldn't be whether "CF10
use[s] any other port to communicate with the smtp server other than the
specified port (25)?"  The port is defined by the smtp server, and CF would
be told to use it. I assume you are telling it (cf10) to use that port, just
as I assume you are telling the CF 9 admin to use the same port.  And the
servernames (for the smtp server) are absolutely ideintical, you say, right?

It would be very odd then that 2 CF servers on the same box would not both
be able to connect to a given remote server.  So to dig a little further, I
want to confirm some things. Some of my questions may sound "out there", but
I've learned to ask the "dumb questions" that make sure there are no
mistaken assumption at the root of the apparent "bug". :-)

So let's be really clear here:

- are you saying that the CF9 is installed on this "same box" right now? I
just ask because if it's really that 9 was installed previously, and this is
your recollection, we can't know for sure it wouldn't have "failed" now. I
realize you said "both deployments are on the same box". I just want to make
100% sure you meant that.
- assuming both are installed now, are you visiting the URL for the CF9 and
10 admins as the same ip or domain (or localhost)? If not, you could be
looking at the admin for some other box. Again, this is one of those ones
that could trip someone up, unsuspecting. In fact, unless you're using
localhost or 127.0.0.1, I'd even go so far as to suggest you stop CF on the
box (one at a time) and confirm that indeed the respective admin you're
using "fails".
- assuming you would say both are the same domain, or that test passes, then
if you go onto the server and go to the command prompt and do a ping of the
server, or a telnet to port 25, what does it say? (let us know if you need
more help doing those.) We would expect that if it works for CF9 on that
box, then a ping of that server or (for sure) a telnet to its port 25 should
work from the command prompt. But then, if it fails for CF10, it should fail
for the server. I can't see how CF10 would uniquely have a problem, if all
else is the same on CF9.
- Finally, have you updated CF10 to the latest update (11)?

Let us know.

/charlie

 

From: [email protected] [mailto:[email protected]] On Behalf Of Jayaraman,
Viswanathan
Sent: Thursday, November 07, 2013 1:56 PM
To: [email protected]
Subject: RE: [ACFUG Discuss] CFmail issue with CF10

 

My responses in red

 

Jay Jayaraman
Central Billing Services
Financial Management and Planning
(404) 273-7131 (C)

 

From: [email protected] [mailto:[email protected]] On Behalf Of Charlie Arehart
Sent: Wednesday, November 06, 2013 9:23 PM
To: [email protected]
Subject: RE: [ACFUG Discuss] CFmail issue with CF10

 

Are you saying that the CF9 and CF10 deployments are on the same box?

Yes.  Both deployments are in the same box

If not, the "unreachable" could be that there's some firewall on the smtp
server that is opened to the cf9 box and not the cf10, or something like
that. 

Both settings use the same Server name and port.  Does CF10 use any other
port to communicate with the smtp server other than the specified port (25)?

Also, are you referring to the CF Admin "Mail" page settings (as opposed to
code doing a CFMAIL, which can override that)?  Yes.  I also tried to
override with in cfmail with the same result.

if your focus is the Admin settings, then besides the address and port
fields, check out (on both servers) the other settings in the admin page.
Maybe some of the checkboxes are not in sync between the two. 

All the other settings were the same between CF9 and CF10.  Verified that.

Finally, are you seeing this message when you check the "verify" checkbox on
that page and submit it?

Error message "Connection Verification Failed!" when I check the Verify
checkbox and submit it

 

Or is this in your logs? 

When I try the CFMail tag with or without the hard-coded values of server
and port, The following error message is in the mail.log

javax.mail.MessagingException: Could not connect to SMTP host: <host
address>, port: 25;   nested exception is:
java.net.SocketException: Network is unreachable: connect"  

 

If the latter, are you SURE it's coming from the CF Admin settings and not
some hard-coded values on CFMAIL tags within your server's apps?

Let us know how that goes.

 

/charlie




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