Aqualung already listed the content of the get-help page and the lack of any reference to existing forums and that is my main point too (don't worry, I'll not talk about socialism nor capitalism... ;) ). I'll not quote anyone in particular here, so let's see if I can make the whole idea more clear by itself.
For whatever reason "normal people" do not use mailing lists nor irc channels. This people who arrives to that get-help page searching for help with their problems will not find solutions on an easy way. And people who cannot find a solution on an easy way will not use a product. Is everything about trust: people will trust a product not because they can use it for free (people usually do not consider idealogical issues like file formats nor open code when choosing their solutions), usually they only look if that software can solve their *immediate* problem on an easy way. And that of course include how they get help when they have a problem. If on that get-help page you say "even if there is no warranty you'll get an answer there, we trust the people who maintain that board so use it with confidence and good luck" you will help a lot more people. That, together with dialogue, is a possible "official collaboration". Communication with people is the main issue here. Maybe my first message had a very low level of patience, my fault, sorry. But that was because I consider that having a clear position on this topic is of a great importance. Cheers Ricardo -- Unsubscribe instructions: E-mail to [email protected] Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.documentfoundation.org/www/discuss/ All messages sent to this list will be publicly archived and cannot be deleted
