> From: Peter Kovacs [mailto:[email protected]] > Sent: Sunday, December 30, 2018 12:45 PM > To: [email protected] > Subject: Re: [discussion] get rid of NOT_AN_OOO_ISSUE > > Thanks all for your feedback. I am not so sure the Idea > carries. However > I would go in depth because maybe there is something we can > think about > in the long run. > > Markus wrote: > > > > > I cannot belief that all (or the most) users are really angry / > > annoyed / disappointed. Can you proof that? > > In a subset of cases we closed we had arguments. We also have improved > the closing comment as a reaction, which controls the > outbreak much better. > > One example where we had a cry out has been here: > > https://bz.apache.org/ooo/show_bug.cgi?id=127855
imho: in this thread you are giving the user a wrong answer. The user asks for the instructions on this dialog (and the corresponding dialog for sending the report): https://docplayer.org/docs-images/25/5692897/images/80-0.png However, you are answering about Bugzilla. Your answer is wrong because you misunderstood the user. That's the problem in the spezific case. Or in other words: the problem is not Bugzilla, but the message dialog of OpenOffice and the question is: Does this dialog still work properly at all? I don't know. > I do also mention this scottish sceptic guy, who ranted exactly on one > of these cases. While I do not want to look to closely on his method I > believe he or in his surrounding someone has been affected by such a > case and he did berserk in an issue and after that on his blog. Do you mean a special blog post? If yes, do you have the link? > The support request is there. It costs effort to move people into the > right channel i.e. Forums. And it is effort to move an issue > that needed > to be first clarified and ended up on Forums to move it to the Channel > of Bugzilla. > > I think we have to discuss ways to reduce this border. I'm with you on this. My experience, however, with regard to such discussions in the German community is unfortunately negative. > I think we need to lower this to improve the recruitment rate. We are > doing pretty bad on this topic in general. I do think that if > more users > are on Bugzilla, maybe they start looking into other stuff. Maybe the > Idea is stupid, and not right. But we need to open ways that > people can > naturally extend their work that they are doing. Maybe my > impression is > also not right, and we need to take care different steps to > activate people. > > For QA on 4.1.6 we had 7 Release Testers. That is thin. Maybe > if people > handle support request they can be more easily activated to handle new > bugs, and then activated for release testing. OK, that's a different perspective. I can't say anything about that at the moment. greetings, Jörg --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
