Recovering from broken password (bug 125431)

[F C. Costero]

We get questions on the forum about how to access a document that no longer
accepts the encryption password. I assume some of these are due to the
broken NSS issue #125431. I skimmed through the comments on bugzilla and
did not see a definitive way to fix the problem. I"m sorry if I missed it.
What should we tell users to do if we conclude they have this problem?
Thank you!
Francis