On Tue, Dec 2, 2014 at 5:29 PM, Andrea Pescetti <[email protected]> wrote: > There's an app for Apple devices called Quick Office Pro. It is totally > unrelated to OpenOffice project and code. A link to it is > https://itunes.apple.com/gb/app/quickoffice-pro/id889011512?mt=8 > > They link to http://openoffice.org for user support. This results in many > off-topic requests to the users list and in damage for the OpenOffice > reputation; also, the app is not free, so they ask for refund and confuse > our users. (We are trying, by the way, to get that app removed from the > store, but it's a parallel course of action). > > Moderators on the users list have been considering to reject messages > related to "Quick Office Pro" and to accompany rejection with a message > explaining that OpenOffice has nothing (at a project level or code level) to > do with Quick Office Pro, that the Quick Office Pro developers are abusing > our support channels and that users should report the app to the Store where > they bought it. >
Is there a way we could handle it even earlier, at the Apache server level? Detect the incoming link based on the referrer as ones coming from the offending website and then redirect that to a custom webpage where we explain to the user that we are not QuickOffice Pro? If we do that then we would get no (or far fewer) emails, right? -Rob > Since there are concerns that the power to decide what to reject can be too > subjective, I'm asking that we (subject to lazy consensus) agree that "Quick > Office Pro" posts can be rejected with the explanation note described above. > This will get irrelevant messages out of the list and avoid dangerous > misunderstandings: I've personally replied to several such posts and I've > seen other users get confused and believe that the reports applied to > OpenOffice instead of Quick Office Pro, thus leading to even more confusion. > A well-written rejection notice can be much more effective. > > If you have very, very valid concerns against this please speak up; > otherwise I recommend that you realize that we virtually anything else is > more important than Quick Office Pro, so if you, unlike me, have a lot of > free time, you can spend it in more productive ways! > > Regards, > Andrea. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
