On 9/16/2008 7:12 AM, Fabio Spelta wrote:
> Hello everybody and thanks for reading.
> 
> Many educational institutions, among which there are various Italian
> universities, are using X.509 certificates issued by the "Cybertrust
> Educational CA" for their websites.
> In Italy such certificates are obtained mainly through the GARR Italian
> Academic & Research Network, www.garr.it.
> The Cybertrust Educational certificate can be found at
> http://secure.globalsign.net/cacert/sureserverEDU.pem.
> That's in turn signed by the "GTE CyberTrust Global Root" certificate.
> Please refer to http://secure.globalsign.net/cacert/ct_root.pem.
> 
> While certificates signed by that authority are trusted and seamlessly
> accepted by the default installations of Internet Explorer (since
> version 6) and now also by Google Chrome, Mozilla Firefox still doesn't
> trust them (not even the latest 3.1 alpha2).
> 
> I'm writing to kindly ask you to consider to insert the Cybertrust
> Educational certificate in the list of the trusted certificate authorities.
> That would be very helpful to all the organizations which use such
> certificates for they websites, expecially in view of the growing user
> base of Firefox in Italy.
> 
> Should you need further details, don' t hesitate to get in touch with me.
> 
> Thank you very much for your attention.

While the certificate authority (CA) involved here is NOT Verisign, the
information at
<https://knowledge.verisign.com/support/ssl-certificates-support/index?page=content&id=AR657>
is very relevant.  Indeed, it's relevant to ALL CAs.  You should bring
this Web page to the attention of the host Web server for their action.

Note that this is not a unique situation.  See bug #390835 at
<https://bugzilla.mozilla.org/show_bug.cgi?id=390835>.  Unfortunately,
Internet Explorer (IE) works around this situation by searching the
Internet for missing intermediate certificates.  I consider this a
security vulnerability in IE.  However, because of IE's behavior, many
Web server hosts ignore this problem (e.g., Canon, per bug #390835).

I'm beginning to believe that the CAs are not communicating clearly with
their customers on the proper way to setup a secure server.

-- 
David E. Ross
<http://www.rossde.com/>

Go to Mozdev at <http://www.mozdev.org/> for quick access to
extensions for Firefox, Thunderbird, SeaMonkey, and other
Mozilla-related applications.  You can access Mozdev much
more quickly than you can Mozilla Add-Ons.
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