Jana Nguyen wrote:

> Now, when I ran certutil to check my database, it showed my cred in the db:

> C:\Program Files\nss-3.11.4\bin>certutil -L -d "C:\Documents and
> Settings\jnguyen\Application Data\Mozilla\Firefox\Profiles\piz4f90u.default"
> 
> Jana Nguyen's Brandmail Solutions, Inc. ID                   u,u,u
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
That's your cert's nickname.

> When I ran the pk12util to export the credential out I get following
> error:
> 
> C:\Program Files\nss-3.11.4\bin>pk12util.exe -o jnguyenkey -n "Jana
> Nguyen" -d "C:\Documents and Settings\jnguyen\Application
> Data\Mozilla\Firefox\Profiles\piz4f90u.default"
> Enter Password or Pin for "NSS Certificate DB":
> pk12util.exe: find user certs from nickname failed: security library:
> bad database.

instead of
  -n "Jana Nguyen"
use
  -n "Jana Nguyen's Brandmail Solutions, Inc. ID"

> Still not sure what is my nickname for the cred.  I've tried the full
> name "Jana Nguyen's Brandmail Solutions, Inc.", still did not work.

Left out the "ID".  Need the whole thing.
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