Matt,

Thank you for sharing your experience with our problem reporting mechanism on 
this forum. It is due to this that we were able to get to the root of the 
issue. Here is some detail into what we saw.   

Yesterday, we launched an investigation which included various members of the 
team researching this issue. We took this investigation as far as we could with 
the information we had and concluded that the CSR provided, as we read it, was 
malformed. We ran this CSR through various tools but were unable to 
successfully confirm validity.  

This morning, based on the statements in this forum, we discovered that our 
email system had misinterpreted the CSR formatting due to it being pasted in 
the body of the email. When we fix Base64 encoding, the CSR verifies.  

Upon this discovery we have initiated revocation to occur within the guidelines 
of 24 hours from obtaining evidence that the private key was compromised.  We 
take key compromises very seriously and recognize the importance to the 
industry and health of the ecosystem. 

Lastly, we also noticed that the email you received was malformed, missing some 
of the required content for the OpenSSL command.  This event has led to a 
review of our email system to learn how we can avoid malformed encoding issues 
in the future.

Thank you,
Joanna Fox
GoDaddy
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