On Wed, Apr 18, 2018 at 12:14 AM, Dimitris Zacharopoulos via
dev-security-policy <[email protected]> wrote:

> On 18/4/2018 12:04 πμ, Jeremy Rowley via dev-security-policy wrote:
>
>> Having to go through captchas to even get the email sent is just another
>> obstacle in getting the CA a timely certificate problem report
>>
>
> Nowadays, people deal with captchas all the time in various popular web
> sites. I don't understand this argument. Is someone wants to file a
> certificate problem report, they will take the extra "seconds" to pass the
> "I am not a robot" test :)
>
> The arguments for email are:
1 - it's easier. I have seen CAs use generic "support request" forms that
are difficult to decipher, especially when not in one's native language.
2 - It scales better. When someone is trying to report the same problem to
a number of CAs, one email is better than filling out a bunch of forms
3 - It automatically creates a record of the submission. Many forms provide
the user no confirmation unless they remember to take a timestamped screen
shot.


> Mail servers receive tons of SPAM everyday and an email address target is
> a very easy target for popular CAs. We should also consider the possibility
> of accidental "spam labeling" of a certificate problem report via email.
>
>
I believe CAs should include the necessary information for receiving
> Certificate Problem Reports in section 1.5.2 of their CP/CPS and this
> should be required by the Mozilla Policy for consistently. The same applies
> for the "high-priority" Certificate Problem Reports as mandated in 4.10.2
> of the BRs.
>
> I plan to introduce a CAB Forum ballot for the 1.5.2 disclosure
requirement. I disagree with the suggestion that Mozilla policy should
duplicate the BRs "for consistency", but since Mozilla policy has a broader
scope than the BRs (email certificates), I will plan to add this
requirement.

>
> Dimitris.
>
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