On Fri, Apr 1, 2016 at 8:17 AM, Kartikaya Gupta <kgu...@mozilla.com> wrote:

> It seems to me that when this bug program was started, it had these
> two goals (quoted from Emma's previous email):
>
> "First, we want
> to make better assertions about the quality of our releases by making clear
> decisions about which bugs must be fixed for each release (urgent) and
> actively tracking those bugs.


We have already started tracking those bugs - the real mustfix list - with
the blocking value for the tracking flag.


> The other is the number of good bugs filed by
> our community. Filing a bug report is a gateway to greater participation in
> the Mozilla project, and we owe it to our community to make quick and clear
> decisions about each bug."
>
> Somewhere along the way this got conflated with "all teams must use
> the same process to indicate how bugs got triaged". While I'm sure
> that doing so provides additional benefits, I'm not sure it's
> necessary to accomplish the goals stated above, and might actually be
> counterproductive initially. Some teams already have processes in
> place for triaging and annotating bugs, and have been using their
> process for quite some time. Forcing them into a new process seems
> unnecessary if what they are doing already works for them. I think
> what's more important is that each component have an owner (or
> owners), and that the triage process for that component is documented
> somewhere and followed. For those teams that don't already have a
> triage process or that are looking to change their process, I think
> it's a great idea to have a canned "this is the recommended approach
> we know has worked for some teams" ready for them to use. Dictating
> specific process rather than allowing teams to find their own way to
> meet the requirements is overkill.
>
> If you do want to expand the scope of this proposal to add more
> uniformity across Mozilla then that should be explicitly stated as a
> goal. Personally, I think that might be better done as a follow-up
> effort after looking at the variety of triage processes that different
> teams use and finding something that is general enough to work for
> everybody.
>

I think we need to have a uniform way of identifying bugs that matter to a
release. Having a different mechanism for each team means that we're likely
to miss something.

I think some level of flexibility about how a team manages the rest of
their bugs can work. Each component differs in team composition, the way
the team works, and the type of work that they have to do. A one size fits
all approach may not be our best option.

Lawrence


>
> Cheers,
> kats
>
> On Fri, Apr 1, 2016 at 4:35 AM, Marco Bonardo <mbona...@mozilla.com>
> wrote:
> > On Fri, Apr 1, 2016 at 2:02 AM, Emma Humphries <e...@mozilla.com> wrote:
> >
> >> Priority sounds like a great choice, but given that everyone's using the
> >> Priority field their own way, there's enough heterogeneity in how it's
> used
> >> to make it difficult.
> >>
> >
> > Fwiw, we (Awesome Search Team) also use Priority for the backlog, and we
> > consider P1, P2 and P5 the same as Media Playback team. So there is some
> > convergence about the meaning of those.
> > Though we also use P3 for "we care about this and will fix it, provided
> > there's no major priority bug to fix first". This helps planning future
> > work, by retriaging P3s into P2s when the list of P2s shrinks or new
> goals
> > are made. The P5 pool would be too large to pick things out of it.
> > Merging P4 into P5 wouldn't make much of a difference. Both are things we
> > recognize are valid bugs, but it's very unlikely we'll ever have time to
> > fix them.
> >
> > Imo, merging everything below P2 into a single backlog is a mistake,
> > there's quite a huge difference between "we want to fix this once there's
> > time but it's not critical now" to "we are unlikely to ever have time to
> > fix this". I personally feel the need for a "P3" category.
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