Hi, we have the same reproducible behavior with the Thunderbird package that transitions from deb to snap when upgrading from 22.04 to 24.04 with do- release-upgrade.
In summary, the upgrade fails with this in the apt-term.log file: Removing thunderbird-gnome-support (1:128.12.0+build1-0ubuntu0.22.04.1) ... Preparing to unpack .../thunderbird_2%3a1snap1-0ubuntu3_amd64.deb ... => Installing the thunderbird snap ==> Checking connectivity with the snap store ==> Installing the thunderbird snap Ensure prerequisites for "thunderbird" are available Download snap "gnome-42-2204" (202) from channel "stable" [...] Mount snap "gnome-42-2204" (202) error: cannot perform the following tasks: - Make snap "thunderbird" (796) available to the system (cannot cleanup failed attempt at making snap "thunderbird" available to the system: cannot update-desktop-database "update-desktop-database: error while loading shared libraries: libglib-2.0.so.0: cannot open shared object file: No such file or directory\n": exit status 127) - Make snap "thunderbird" (796) available to the system (cannot update-desktop-database "update-desktop-database: error while loading shared libraries: libglib-2.0.so.0: cannot open shared object file: No such file or directory\n": exit status 127) dpkg: error processing archive /var/cache/apt/archives/thunderbird_2%3a1snap1-0ubuntu3_amd64.deb (--unpack): new thunderbird package pre-installation script subprocess returned error exit status 1 Errors were encountered while processing: /var/cache/apt/archives/thunderbird_2%3a1snap1-0ubuntu3_amd64.deb Log ended: 2025-09-15 13:13:35 Thanks, Charles -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/2078443 Title: Upgrade from 22.04 to 24.04.1 failed - firefox package Status in firefox package in Ubuntu: Invalid Status in snapd package in Ubuntu: Confirmed Status in ubuntu-release-upgrader package in Ubuntu: Triaged Bug description: Trying to upgrade my updated 22.04 to 24.04 using do-release-upgrade -d Upgrade failed Errors were encountered while processing: /var/cache/apt/archives/firefox_1%3a1snap1-0ubuntu5_amd64.deb ERROR: Cannot create report: [Errno 17] File exists: '/var/crash/firefox.0.crash' /usr/bin/gdbus: error while loading shared libraries: libgio-2.0.so.0: cannot open shared object file: No such file or directory /usr/bin/gdbus: error while loading shared libraries: libgio-2.0.so.0: cannot open shared object file: No such file or directory /usr/bin/gdbus: error while loading shared libraries: libgio-2.0.so.0: cannot open shared object file: No such file or directory Exception during pm.DoInstall(): E:Sub-process /usr/bin/dpkg returned an error code (1) Description: Ubuntu 22.04.4 LTS Release: 22.04 firefox: Installed: 129.0.2+build1-0ubuntu0.22.04.1~mt1 Candidate: 1:1snap1-0ubuntu5 Version table: 1:1snap1-0ubuntu5 500 500 http://fr.archive.ubuntu.com/ubuntu noble/main amd64 Packages *** 129.0.2+build1-0ubuntu0.22.04.1~mt1 100 100 /var/lib/dpkg/status I don't use firefox snap package as my home directory is in /nethome/ and not in /home/ (is there a way to fix this ?) I had to remove the firefox snap package and install firefox using dpkg. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/2078443/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
