Thank you for reporting this bug to Ubuntu. Ubuntu 20.04 (focal) reached end-of-standard-support in May 2025.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it anymore. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in. ** Changed in: gnome-shell (Ubuntu) Status: New => Won't Fix -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1879020 Title: Mouse pointer keeps flashing/disappearing when an external monitor is connected Status in gnome-shell package in Ubuntu: Won't Fix Bug description: I'm running 20.04 LTS on Surface Book 2 15',and I connect a external display via USB-C dock. I need to use different scaling settings for different monitors, so I enabled Fractional Scaling. After that the mouse pointer starts flashing all the time, especially in some system apps like settings. The internal display is 200% scaling and 100% for the external one. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DisplayManager: gdm3 DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-01-11 (129 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Package: gnome-shell 3.36.2-1ubuntu1~20.04.1 [origin: unknown] PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34 RelatedPackageVersions: mutter-common 3.36.2-1ubuntu1~20.04.1 Tags: third-party-packages focal Uname: Linux 5.4.0-31-generic x86_64 UnreportableReason: This is not an official Ubuntu package. Please remove any third party package and try again. UpgradeStatus: Upgraded to focal on 2020-05-16 (4 days ago) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1879020/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
